Recruiting Coordinator, Recruiting Operations Center

Description This is a full-time, on-site, permanent role based in SJO10 building in San Jose, Costa Rica and does not offer relocation benefits.

The Recruiting Coordinator (RC) serves as one of the very first impressions for candidates when applying to Amazon and plays a crucial role in managing high-volume interview scheduling and serves as the main point of contact between candidates, recruiters and interviewers when applying to Amazon. This position requires multi-tasking and case-management abilities to coordinate interviewer and candidate agendas across multiple time zones while maintaining a seamless and positive experience throughout the hiring process.

In this fast-paced role, the Recruiting Coordinator must maintain clear and constant communication with candidates, hiring managers, and interview panels. They are responsible for sending detailed interview-related information, managing last-minute schedule changes, and ensuring all participants have the necessary information to connect to their job interview. A successful Recruiting Coordinator demonstrates attention to detail while managing multiple concurrent scheduling requests, maintaining accurate records, and generating reports on interview metrics and efficiency.

The selected RC should possess process orientation, written and verbal communication skills and problem-solving experience, how and what to prioritize, flexibility to adapt to changing circumstances, capability to work under pressure while maintaining accuracy and a team-culture collaboration mindset.

Performance in this role is measured through various metrics, including interview scheduling accuracy, response rate requests, candidate satisfaction scores, and the volume of interviews successfully coordinated. The Recruiting Coordinator must be process-oriented yet flexible, maintaining a positive attitude while managing competing priorities in a high-stakes environment.

Key job responsibilities

Scheduling virtual and in-person interviews and debrief events.

Working directly with candidates, hiring managers, business stakeholders and in some cases arranging travel for candidates located outside of the city of the role, if required.

Partner with Recruiters on SLAs (Service Level Agreements) to respond successfully to business demands.

Providing follow-up correspondence to candidates on interview status.

Identifying opportunities for improving candidate experience, automation and scheduling efficiency.

To provide training/onboarding support to new peers in the role.

Assisting in the coordination of other recruiting activities as needed.

A day in the life

The day begins by reviewing the queue of interview scheduling requests and prioritizing based on SLAs. Work involves coordinating with candidates across multiple time zones, sending professional communications about upcoming interviews while ensuring they feel supported throughout the process. The role requires juggling interviewer's availability and managing last-minute reschedules with efficiency and accuracy. Internal and External tools are used to set up virtual interviews, while also preparing for in-person candidate visits.

About The Team The Global Talent Acquisition (GTA) Recruiting Operations Center is dedicated to transforming the interview scheduling experience into something truly exceptional. As the backbone of recruiting at Amazon, we delight customers worldwide by integrating cutting-edge technology with operational expertise. Our mission is to set new standards in efficiency and excellence, ensuring that every interaction throughout the hiring process is smooth, effective, and remarkable.

Prior Applying, Please Consider The Following Selected candidate(s) will be required to work 5x days per week from the SJO10 office in Calle Blancos.

Only schedule(s) available are Mon-Fri: 7:00am-4:00pm

Basic Qualifications

• 1+ years of recruiting, coordination, administration, logistics, HR or equivalent experience
• Bachelor's degree or equivalent
• Experience with basic web-based tools and products like Outlook, Excel, Word and SharePoint

Preferred Qualifications

• Degree or diploma in HR or any related field
• Experience working in a fast paced, quickly changing or international environment
• Experience with technical tracking systems / softwares (like ATS)

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company

• Amazon Support Services Costa Rica SRL

Job ID: A10561998