Recruitment Admin Associate

Hybrid (3x a week RTO) | Shifting Schedule | Makati City

Key Responsibilities

• Case & Escalation Management: Triage, assign, and resolve complex or aging recruitment queries, serving as a regional point of contact and escalation point.
• Process & Subject Matter Expertise: Act as a process expert, maintain up-to-date Work Instructions, and train or upskill team members.
• Reporting & Analytics: Build dashboards, generate global joiner/pipeline reports, analyze case trends, and audit processes for continuous improvement.
• Background Screening & Validation: Conduct confidential background checks (e.g., World-Check) and manually validate non-system employee referrals with stakeholders.
• System & Data Insights: Track platform usage (e.g., LinkedIn), deliver insights to optimize adoption, and manage team mailboxes and ticketing tools.
• Stakeholder & Operations Support: Partner with regional HR/Recruitment teams, evaluate resource allocation for service expansion, and represent the team in process improvement projects.

Qualifications

• Education & Experience: Bachelor’s degree with 3–5 years of HR operations/administration experience in a BPO or shared services environment (preferably multinational or professional services).
• Technical Skills: Proficient in MS Office (Excel, Word, PowerPoint, Access, Visio), recruitment platforms (Taleo, viRecruit), and case management tools (ServiceNow).
• Core Competencies: Excellent written and verbal communication, strong client service, high attention to detail, and proven discretion with confidential data.
• Work Style: Ability to work independently with minimal supervision, handle competing priorities under strict deadlines, and collaborate effectively in a team.
• Work Setup & Schedule: Flexible to work in a hybrid setup across rotating shifts (APAC, EMEA, and Americas time zones).