Recruitment Coordinator - Talent Solutions Account (Operations)

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top reasons to work with TDCX

• Competitive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Source potential candidates through job portals, social media platforms and employee referrals to meet hiring needs

• Collaborate with hiring managers and conduct calibration sessions to further understand the role, define hiring profile requirements and job-related competencies

• Define hiring targets and determine daily productivity output to ensure hiring progress is on track

• Manage conversion and pass rates across the screening steps and procedures; run root cause analysis to identify bottlenecks that prevent conversion at select stages of the recruitment process

• Pre-screens candidates based on the agreed profile requirements

• Conduct behavioral interviews and profiling based on the requirement of the department/project

• Ensures timely communication with hiring managers regarding recruitment related concerns

• Facilitates pre-job offer process which includes the collection of the documents needed for salary calibration and onboarding requirements

• Coordinates with the Hiring Manager/Trainer regarding onboarding of the candidate

• Oversees and mentors the recruitment supports (Associates/Specialists)

• Keeps track of daily/weekly/monthly productivity by maintaining hiring related reports

• Performing adhoc tasks as needed

• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• College Graduate preferably with a Degree in Psychology, Human Resources or any related field

• Minimum of 3-5yrs of relevant work experience in non-agent/corporate hiring

• Preferably worked on the same industry (BPO) performing the same function

• Adept in candidate sourcing and uses multiple and diverse sourcing strategies

• Must have a strong experience in competency profiling, behavioral interviewing and multiple assessment methodologies

• Excellent relationship management and business partnering skills with both internal and external stakeholders.

• Has excellent English communication skills, both written and verbal (C1 Level)

• Can work with minimal supervision

• Flexible and can work on shifting/rotating schedules as needed

• Must be amenable to work onsite