Privacy Notice

We, at PSG Global Solutions, INC (a Teleperformance company), are committed to respecting your privacy and the protection of your personal data. PSG Global Solutions, INC (a Teleperformance company) needs to use your personal data to ensure that we can meet all the requirements in relation to your application to us. We also need to ensure we comply with laws and regulations, can respond to requests from supervisory authorities, handle legal claims, detect, and prevent fraud, and carry out our business activities. Our Privacy Notice is provided to inform you of how PSG Global Solutions, INC (a Teleperformance company) processes your personal data, and we regularly review it to ensure that it is up to date.

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Job Description:

About the****Role

Responsible for leading and managing a team of recruiters to deliver high-quality recruitment services for assigned clients. This role oversees daily recruitment operations, drives performance against client and business objectives, ensures adherence to recruitment processes, and serves as a key partner in managing delivery outcomes. The Team Manager provides coaching, performance management, operational support, and stakeholder coordination to ensure consistent achievement of hiring goals, service levels, and candidate experience targets.

Key Responsibilities:

• Lead, coach, and develop a team of recruiters

• Manage daily recruitment operations, including workload allocation, productivity, quality, and delivery performance.

• Partner with client stakeholders to address operational needs, hiring challenges, and process improvements.

• Monitor recruitment metrics (e.g., job coverage, submission/interview/start ratios, time-to-fill, quality, candidate experience).

• Drive continuous improvement initiatives to improve efficiency, scalability, and client satisfaction.

• Identify risks, resolve operational issues, and escalate complex concerns when needed.

• Ensure compliance with client requirements, recruitment processes, and reporting expectations.

Profile Requirements

• 3+ years of recruitment experience, preferably in an RPO, staffing agency, or high-volume recruitment environment.

• 2+ years of people leadership experience managing recruiters, sourcers, or recruitment teams.

• Strong understanding of the recruitment lifecycle (sourcing, screening, interview coordination, offer management, and onboarding support).

• Experienced in supporting US-based clients or global hiring programs

• Strong analytical skills with the ability to interpret recruitment metrics and translate insights into action plans.

What Do You Think?

Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what's possible?