Recruitment Services Manager

Position Overview

We are looking for an experienced and results-driven Recruitment Manager to oversee and elevate our talent acquisition operations. In this dual-impact role, you will be responsible for managing end-to-end recruitment strategies to fulfill both client-based staffing requirements and internal company growth needs .

You will lead a team of recruiters, optimize recruitment workflows, manage key client relationships, and ensure we attract, hire, and retain top-tier talent across various industries.

Key Responsibilities

Strategy & Team Leadership

• Lead, mentor, and performance-manage a team of recruiters and talent acquisition specialists.
• Set, monitor, and report on team KPIs, SLAs, and recruitment metrics (e.g., Time-to-Hire, Cost-per-Hire, Fulfillment Rate, Quality-of-Hire).
• Develop and execute scalable sourcing strategies for both high-volume staffing and specialized niche roles.

Client-Based Recruitment Operations

• Act as a strategic talent advisor to key business clients, understanding their business goals and talent requirements.
• Oversee candidate pipelines to ensure timely delivery of qualified shortlists to clients.
• Serve as an escalation point for complex recruitment challenges, client feedback, or high-priority accounts.

Internal Company Hiring

• Partner with internal department heads (Sales, Operations, HR, Tech, etc.) to project headcount needs and plan internal talent pipelines.
• Champion the company’s employer brand to attract high-performing internal staff.
• Oversee the internal candidate experience from initial screening through onboarding.

Process Optimization & Compliance

• Evaluate and optimize recruitment tools, ATS (Applicant Tracking System), job boards, and AI/automation vendors.
• Ensure all recruitment practices adhere to labor laws, data privacy regulations, and equal opportunity standards.
• Conduct regular market research on compensation trends, talent availability, and industry shifts.

Qualifications & Requirements

• Experience: 5+ years of full-lifecycle recruitment experience, with at least 2–3 years in a lead or managerial capacity within a staffing agency or recruitment firm .
• Dual-Scope Expertise: Proven track record of successfully managing both agency client fulfillment and internal corporate hiring.
• Leadership: Strong team management, coaching, and performance-tracking skills.
• Technical Proficiency: Deep familiarity with modern ATS platforms, CRM tools, LinkedIn Recruiter, and digital sourcing methods.
• Client Management: Exceptional stakeholder management, negotiation, and communication skills.
• Data-Driven: Proficiency in leveraging analytics to refine recruitment processes and present reports to executive leadership.