Recruitment Specialist

The Recruitment Specialist is responsible for supporting the manpower needs of the Travel & Tours operations by sourcing, screening, and coordinating candidates for sales, reservations, operations, customer service, and tour-related roles. This role ensures timely hiring to support peak seasons while maintaining a positive candidate experience and compliance with company policies.

Key Responsibilities

• Coordinate with department heads to understand manpower requirements for sales, ticketing, reservations, tours, and operations
• Source candidates through job portals, social media, referrals, and walk-in applications
• Screen resumes and conduct initial interviews focusing on customer service skills, sales ability, and industry fit
• Schedule and coordinate interviews with hiring managers and operations teams
• Assist in high-volume and seasonal recruitment (peak travel periods)
• Maintain recruitment trackers, applicant databases, and talent pools
• Prepare job offers and assist in completing pre-employment and onboarding requirements
• Support onboarding and orientation of new hires, especially frontliners and sales staff
• Ensure recruitment activities comply with company policies and labor laws
• Promote the company as an employer of choice within the travel and tourism industry
• Perform other HR and recruitment-related duties as assigned

Qualifications

Bachelor’s degree in Psychology, Human Resource Management, Tourism, Business Administration, or related field

At least 1 year of recruitment or HR experience (experience in travel, tourism, sales, or customer service hiring is an advantage)

Familiarity with online job portals and social media recruitment

Strong communication and interpersonal skills

Ability to work in a fast-paced, deadline-driven environment

Highly organized and detail-oriented

Skills & Competencies

End-to-end recruitment support

Interviewing and candidate screening

Customer service and sales role assessment

Time management and coordination

Confidentiality and professionalism

Proficient in MS Office / Google Workspace

Preferred Attributes

Experience hiring sales consultants, travel consultants, or customer service staff

Knowledge of basic travel industry roles and operations

Flexible and adaptable during peak travel seasons