Recruitment Specialist I (Project Based) | Vertis North

About us

Teleperformance is a global leader in digital customer experience management and business process outsourcing solutions. We empower businesses to connect with their customers in meaningful ways by delivering exceptional service across multiple channels and touchpoints. With a presence in over 80 countries and a workforce of hundreds of thousands of professionals, we are committed to creating an inclusive workplace that values innovation, excellence and employee development. Our mission is to help our clients succeed whilst fostering a culture where our employees can thrive and grow.

About the role

We are seeking a Recruitment Specialist I (Project Based) to join our team at our Vertis North location in Quezon City, Metro Manila. This is a full-time position that plays a crucial role in supporting our recruitment operations during high-volume hiring initiatives. As a Recruitment Specialist I, you will be responsible for executing targeted recruitment strategies to identify, attract and screen qualified candidates for various project-based roles within Teleperformance. This position is integral to ensuring we maintain a steady pipeline of talent and meet our ambitious hiring objectives whilst maintaining the highest standards of candidate experience and compliance.

Key responsibilities

• Source and identify qualified candidates through various recruitment channels including job boards, social media platforms, professional networks and direct outreach
• Screen resumes and conduct preliminary interviews to assess candidate qualifications, experience and cultural fit with Teleperformance
• Manage the end-to-end recruitment process for assigned projects, including posting job vacancies, scheduling interviews and coordinating with hiring managers
• Maintain accurate and organised candidate databases and recruitment records, ensuring all documentation is complete and compliant with company policies
• Provide exceptional candidate experience throughout the recruitment journey, addressing queries and providing timely updates on application status
• Collaborate with hiring managers and team leads to understand role requirements, competency profiles and specific project needs
• Track and report on recruitment metrics including time-to-hire, cost-per-hire and candidate pipeline status
• Participate in recruitment events, career fairs and networking activities to promote Teleperformance as an employer of choice
• Support the onboarding process by ensuring new hires receive necessary documentation and orientation materials
• Ensure compliance with relevant employment laws, regulations and Teleperformance recruitment policies throughout the hiring process

What we're looking for

• Proven experience in recruitment, talent acquisition or human resources, ideally within a BPO, outsourcing or high-volume hiring environment
• Strong knowledge of recruitment best practices, including sourcing strategies, candidate screening techniques and interview processes
• Excellent communication skills, both written and verbal, with the ability to interact professionally with candidates, hiring managers and internal stakeholders
• Proficiency in using applicant tracking systems (ATS) and recruitment management tools
• Strong organisational skills with the ability to manage multiple recruitment projects simultaneously whilst meeting tight deadlines
• Ability to work independently and as part of a team in a fast-paced, dynamic environment
• Attention to detail and commitment to maintaining accurate records and documentation
• Problem-solving mindset with the ability to adapt to changing project requirements and priorities
• Customer-focused approach with a commitment to delivering an outstanding candidate experience
• Knowledge of employment legislation and compliance requirements in the Philippines is advantageous
• Bachelor's degree in Human Resources, Business Administration or a related field is preferred

What we offer

At Teleperformance, we are committed to supporting the wellbeing, growth and success of our employees. We offer a competitive total rewards package including:

• Competitive salary package commensurate with experience and qualifications
• Comprehensive health and wellness benefits including medical, dental and vision coverage
• Career development and professional training opportunities to enhance your skills and advance your career
• Flexible working arrangements where possible to support work-life balance
• Collaborative and inclusive workplace culture that values diversity and innovation
• Access to employee assistance programmes and mental health support services
• Performance-based incentives and recognition programmes
• Opportunities for internal mobility and career progression within Teleperformance

Apply now

If you are a motivated and detail-oriented professional with a passion for recruitment and talent acquisition, we would love to hear from you. Please submit your resume, a cover letter highlighting your relevant experience and contact information. Join Teleperformance at Vertis North and become part of a global team dedicated to excellence in customer experience and business solutions.