Recruitment Supervisor

Responsible for leading the team to meet management expectations. Lead the HR process of all potential employees, which may include lead generation, screening, Skills Enhancement Training (SET), employee referral program, employee development, and employee relations. This also includes building relationships with internal customers who rely on the timely processing of HR responsibilities. Assists in the maintenance of accurate and concise records and reports concerning all phases of the recruitment process, including dashboards and statistics.

Responsibilities

• Recruiting Operations or Sourcing BPO experience
• Managing Employee Referral Program
• Execute direct interface with the hiring managers and provide feedback on the status as well as initiating an early engagement on the anticipated hiring activities.
• Establish control and good relationship with the hiring managers. Work with internal customers and recruiters to create and drive the recruiting process.
• Review relevance and validity of tests and recruiting processes to ensure streamlined HR processes.
• Assist in the creation and implementation of recruitment/sourcing strategies.
• Responsible for leading the phone screening and scheduling team to ensure achievement of daily targets and adherence to process standards and policies.
• Collaborate and coordinate with the Recruitment Team for lead generation and to ensure all lead sources are maximized.
• Collect, summarize and generate recruitment reports. Review and validate reports prior to release to the management.
• Implement and evaluate near hire training programs to support Recruitment needs
• Collaborates with sourcing, recruitment and operations to ensure that Skills Enhancement Training (SET) course materials reflect current specifications and obtain information on new processes and equipment
• Responsible in resolving disputes and able to respond to internal customers should there be any escalation regarding reports.

Qualifications

• Bachelor's degree or equivalent, relevant work experience
• At least 1 year of people management experience, ideally from a BPO or Recruitment agency environment
• At least 3 years total of working experience under Recruitment or Sales
• Experience with ERP (Employee Referral Program)
• Willing to work onsite in Alorica Makati site

Application Process

• Click Apply Now
• Your application will be reviewed in 24-48 hours
• Receive a call for a Recruitment Interview
• Final Assessment/Interview
• Job Offer

What Do We Have To Offer?

• Competitive Salary Package (Basic Pay + Allowances)
• 20% Night Differential Pay (for certain roles)
• Paid Training
• Performance Incentives (for certain roles)
• Free HMO, including coverage for common-law partners.
• Life Insurance
• Flexible Work Arrangement for certain roles
• Sleeping Quarters Onsite
• Employee Engagement Events

To ensure your application will be prioritized, please be advised to apply on or before November 31, 2026.