Recruitment Support Team Leader

Responsibilities:

• Lead the team in achieving interview, placement, and service delivery goals.
• Monitor KPIs, address performance gaps, and ensure compliance.
• Conduct coaching, evaluations, and development sessions.
• Support team growth through feedback and skills enhancement.
• Oversee scheduling, resource allocation, and workload management.
• Drive process improvements and resolve operational issues.
• Handle escalated concerns from candidates and clients.
• Document and escalate recurring performance concerns as needed.

Qualifications:

• Bachelor's degree required or High School diploma with 5 years of relevant experience.
• Excellent spoken English with a neutral accent.
• Proven experience handling high-volume calls and coaching teams in a fast-paced environment.
• 3+ years of contact center experience, including exposure to US night shift operations.
• 2+ years of supervisory experience managing quality, CRM/ATS accuracy, and team performance.
• Experience in US RPO, volume hiring, and CRM/ATS platforms within a startup environment.
• Strong coaching, process improvement, and team development skills.
• Adaptable and able to thrive in a dynamic, fast-growing environment.

Work Set-up: Monday – Friday | Night Shift (DST Dependent)

Benefits:

• Transportation Allowance
• Rice Allowance
• Leave Conversion Benefit
• Performance Reviews
• Government Mandated Benefits
• HMO + 2 Dependents (Effective Day 1)
• 10% Night Differential

Pay: Php35,000.00 - Php75,000.00 per month

Benefits:

• Company car
• Company Christmas gift
• Company events
• Health insurance
• On-site parking
• Opportunities for promotion
• Paid training
• Promotion to permanent employee

Application Question(s):

• How many years of experience do you have handling high-volume calls and coaching teams in a fast-paced environment?
• How many years of contact center experience do you have?
• How many years of experience do you have working in US night shift operations?
• How many years of supervisory experience do you have?
• How many years of experience do you have managing quality, CRM/ATS accuracy, and team performance?
• How many years of experience do you have in US RPO and volume hiring?
• How many years of experience do you have using CRM/ATS platforms in a startup environment?
• How many years of experience do you have working in a startup or fast-paced environment?
• How would you rate your English communication skills on a scale of 1 to 10?
• Are you willing to work on‑site in BGC, Taguig from 11:00 PM to 8:00 AM (DST dependent)?
• Are you available for an online interview between 3:00 AM and 8:00 AM?
• How much is your current salary package?
• How much is your expected salary package?
• Available to start on November 16?
• Have you previously submitted an application to Medley PH?

Work Location: In person