Recruitment Team Lead - Non-IT Recruitment

Job Summary

We are looking for an experienced Recruitment Team Lead - Non-IT Recruitment to lead our recruitment team and manage end-to-end hiring for BPO, BFSI, Sales, Customer Support, Operations, Back Office, Field Operations, and other non-IT roles. The role will be responsible for team management, recruitment strategy, sourcing, screening, interview coordination, offer management, onboarding, recruitment MIS, and achieving hiring targets. The candidate should have strong hands-on recruitment experience and the ability to drive a team in a target-oriented environment.

Responsibilities

• Recruitment Team Management - Lead and manage a team of recruiters.
• Allocate recruitment requirements and monitor individual recruiter performance.
• Set daily, weekly, and monthly hiring targets.
• Conduct regular team reviews and performance discussions.
• Coach recruiters on sourcing, screening, follow-ups, and closures.
• Track productivity, conversion ratios, and recruiter-wise performance.
• End-to-End Recruitment - Manage the complete recruitment lifecycle from requirement understanding to candidate onboarding.
• Source candidates through job portals, social media, employee referrals, databases, walk-ins, job fairs, and other channels.
• Screen candidates based on experience, skills, salary expectations, location, notice period, and role suitability.
• Coordinate interviews with HR and Operations teams.
• Manage offer discussions, documentation, joining follow-ups, and onboarding.
• Non-IT Hiring - Handle recruitment for roles such as: BPO / Call Centre Executives, Customer Support / Voice Non-Voice, Team Leaders / Operations Managers, Sales Business Development, Back Office / Data Entry, Field Operations, Finance Accounts, HR Administration, ATM / Banking Operations, Other business and support functions.
• Recruitment Planning Strategy - Understand manpower requirements from Operations and business teams.
• Develop sourcing plans based on volume, location, skill requirements, and joining timelines.
• Identify new recruitment channels to improve candidate availability.
• Build and maintain an active candidate pipeline.
• Plan bulk hiring drives and walk-in recruitment campaigns where required.
• Stakeholder Management - Work closely with Operations, HR, and business managers to understand hiring requirements.
• Ensure clear communication on open positions, candidate status, interview feedback, and joining plans.
• Escalate recruitment challenges and recommend corrective actions.
• Maintain strong relationships with internal stakeholders.
• Recruitment MIS Reporting - Prepare and maintain daily/weekly/monthly recruitment reports covering: Open positions; Profiles sourced; Profiles screened; Profiles shortlisted; Interviews scheduled; Interviews completed; Offers released; Offers accepted; Candidates joined; Offer-to-join ratio; Source-wise hiring; Recruiter-wise productivity; Pending requirements; Attrition / early dropouts.
• Candidate Experience Joining Management - Ensure timely communication with candidates throughout the recruitment process.
• Minimize candidate dropouts between selection and joining.
• Conduct regular follow-ups with selected candidates.
• Identify reasons for offer declines and no-shows.
• Maintain a positive candidate experience.

Key Performance Indicators

• Monthly hiring target achievement
• Requirement closure TAT
• Recruiter productivity
• Interview-to-selection ratio
• Offer-to-joining ratio
• Joining conversion
• Quality of hire
• Recruitment source effectiveness
• Candidate dropout percentage
• Recruiter team performance
• Stakeholder satisfaction

Qualifications Experience

• Graduate in any discipline; MBA/PGDM in HR will be an added advantage.
• 3-5 years of recruitment experience, preferably with experience in Non-IT/BPO/ITES hiring.
• Minimum 1-2 years of experience managing a recruitment team preferred.
• Experience handling bulk hiring and multiple locations will be an advantage.
• Experience with recruitment platforms such as Naukri, LinkedIn, Indeed, Apna, WorkIndia, and other sourcing channels will be preferred.

Preferred Candidate Profile

The ideal candidate should be someone who can personally drive recruitment closures while effectively managing a team. Strong ownership, follow-up discipline, data-driven recruitment management, and the ability to work under hiring targets are essential.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.