Reference Data Associate

Make your mark elevating instrument reference data quality and controls while expanding your expertise through cross-team delivery and change initiatives.

As a Reference Data Operations Analyst within Instrument Reference Data, you support the delivery of high-quality reference data services by partnering with Operations, Product, Technology, and subscribers. You combine operational delivery, analytical problem-solving, and change implementation to improve data quality, controls, operational efficiency, and the overall subscriber experience. You contribute to strategic initiatives through investigation, reporting, documentation, and delivery support.

Job Responsibilities:

• Deliver day-to-day instrument reference data processes to meet quality and service expectations.
• Investigate data quality exceptions and operational issues to drive timely resolution.
• Implement process improvements, control enhancements, onboarding activities, and operating model changes.
• Partner with subscribers, Product, Technology, and Operations teams to align on business priorities and outcomes.
• Analyze data and perform root-cause investigations to identify trends, risks, and improvement opportunities.
• Assist project delivery by supporting business requirements, testing, implementation activities, and post-implementation validation.
• Produce reporting and management information to enable operational oversight and decision making.
• Facilitate audits, reviews, and control-related activities by preparing evidence and responding to queries.
• Maintain process documentation and enable knowledge-sharing across the team.
• Identify simplification opportunities that improve controls and enhance the subscriber experience.

Required qualifications, skills, and capabilities:

• Demonstrate experience supporting operational delivery activities with a focus on quality and service expectations.
• Apply analytical problem-solving skills to investigate exceptions and resolve operational issues.
• Communicate effectively with subscribers and stakeholders across Operations, Product, and Technology.
• Collaborate across teams to support business priorities and deliver agreed outcomes.
• Perform data analysis and root-cause investigations to identify trends, risks, and improvement opportunities.
• Execute change implementation activities, including process improvements and control enhancements.
• Generate reporting and management information to support operational oversight and decision making.
• Uphold control and review practices by supporting audit and control-related activities.
• Document processes clearly and keep materials current to support consistent execution and knowledge-sharing.
• Exercise sound judgement when handling issues and exceptions.

Preferred qualifications, skills, and capabilities:

• Develop subject matter expertise in instrument reference data through active participation in day-to-day delivery and change initiatives.
• Contribute to initiatives that enhance the subscriber experience through process simplification and control improvements.
• Strengthen stakeholder relationships by partnering closely with subscribers and delivery teams to support shared priorities.

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