Referral Scheduler

Referral Scheduler Position Summary

The Referral Scheduler is responsible for coordinating and scheduling patient referrals, appointments, and related services. This role works closely with patients, healthcare providers, referral sources, and internal departments to ensure referrals are processed accurately and appointments are scheduled in a timely manner.

Key Responsibilities

• Receive, review, and process incoming patient referrals.
• Verify referral information, insurance requirements, authorizations, and required documentation.
• Contact patients to schedule appointments and provide appointment details and instructions.
• Coordinate appointments with providers, specialists, and other healthcare departments.
• Follow up on incomplete referrals, missing documentation, or authorization requirements.
• Maintain accurate and up-to-date referral and scheduling records.
• Communicate professionally with patients, physicians' offices, insurance companies, and healthcare staff.
• Reschedule or cancel appointments as needed and communicate changes promptly.
• Monitor referral status and follow up to prevent delays in patient care.
• Protect patient confidentiality and follow HIPAA and organizational policies.
• Provide excellent customer service while handling a high volume of calls and referrals.
• Perform other administrative duties as assigned

.Qualifications

• High school diploma or equivalent required.
• Previous experience in healthcare scheduling, referrals, medical office administration, or customer service preferred.
• Knowledge of medical terminology and insurance/referral processes is a plus.
• Strong communication and organizational skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency with computers and electronic medical record (EMR) systems.
• Strong attention to detail and accuracy.
• Ability to work effectively with patients and healthcare professionals.

Core Skills

• Appointment scheduling
• Referral coordination
• Insurance verification
• Patient communication
• Data entry
• EMR/EHR systems
• Customer service
• Organization and time management
• HIPAA compliance

Work Environment

This position is performed in a healthcare office. The Referral Scheduler may spend a significant portion of the day communicating by phone and computer while coordinating multiple referrals and appointments.

Benefits:

• Paid time off

Work Location: In person