Refractory Sales Engineer

Company Description Santura Engineering Pvt. Ltd., founded in 1984 in Mumbai, is a specialized engineering SME focused on high-quality wire forms and auxiliary products for industrial applications such as gas-fired heaters, rotary kilns, burners, cyclones, and automotive seating. Leveraging a skilled team of engineers and a diverse set of machinery from conventional mechanical to CNC systems, the company manufactures refractory anchors, ceramic fibers and modules, heater-mounted sight doors, retainer plates, pipe guide rings, pipe sleeves, industrial stanchions, and custom fabricated products based on client drawings. Santura Engineering is known for its strong commitment to product quality, timely delivery, and consistent performance. The company serves a wide range of industrial clients and continues to expand its capabilities and product portfolio in refractory and engineered solutions.

Role Description The Refractory Sales Engineer role is a full-time, hybrid position based in Mumbai, with a mix of on-site customer visits and occasional work-from-home activities. The role involves identifying and developing new business opportunities for refractory anchors, ceramic products, and related engineered solutions, as well as managing and growing existing accounts. Day-to-day tasks include understanding client requirements, preparing technical and commercial offers, coordinating RFQs, and providing product selection guidance in collaboration with the engineering and production teams. The Refractory Sales Engineer will conduct site visits, build strong customer relationships, follow up on orders, and monitor project execution to ensure customer satisfaction. The role also includes maintaining sales reports, tracking market trends, and supporting continuous improvement in sales processes and customer service.

Qualifications

• Strong technical understanding of refractory materials, industrial furnaces, kilns, and related equipment, with the ability to interpret engineering drawings and specifications.
• Proven experience in technical sales, business development, or application engineering in industrial or manufacturing sectors, preferably in refractories or thermal equipment.
• Effective communication and negotiation skills, with the ability to present solutions, prepare proposals, and interact confidently with engineering and procurement teams.
• Ability to manage multiple accounts and projects, including planning customer visits, tracking RFQs, and maintaining accurate sales documentation and reports.
• Comfort with hybrid work, including on-site client visits in and around Mumbai and remote coordination via phone, email, and online tools.
• Bachelor’s degree or diploma in Mechanical, Metallurgical, Ceramic, or related Engineering discipline; relevant industry experience may be considered in lieu of formal education.
• Proficiency in MS Office and basic CRM or sales tracking tools; familiarity with industrial standards and safety practices is an advantage.
• Self-motivated, detail-oriented, and able to work collaboratively with production, quality, and design teams to deliver high-quality,