Refuge Support Worker

At Patricia Giles Centre for Non-Violence (PGCNV), we believe every woman and child deserves to live free from family and domestic violence. Our vision is simple yet powerful: communities free from family and domestic violence.

For over four decades, PGCNV has delivered specialist support services that promote safety, recovery and long-term wellbeing for women, children and young people experiencing family and domestic violence. Our services include refuge accommodation, counselling, outreach support and coordinated response programs that help victim-survivors rebuild their lives.

We are a values-driven organisation committed to compassionate, client-centred and trauma-informed practice. Every day, our team works alongside women and children during some of the most challenging times in their lives, helping them find safety, hope and a pathway forward.

About the role

As a Refuge Support Worker, you will play a vital role in supporting women, children and families experiencing crisis, family and domestic violence, and homelessness. Working within a residential refuge environment, you will help ensure clients feel safe, supported and empowered as they begin their recovery journey.

This is a rewarding and varied role where no two days are the same. You will:

• Provide trauma-informed, client-centred support to women and children.
• Assist with risk assessments, safety planning and crisis intervention.
• Support clients to access housing, health, legal, financial and community services.
• Build trusting relationships that promote recovery, confidence and independence.
• Advocate for clients and work collaboratively with partner agencies.
• Maintain accurate case notes and contribute to a positive, supportive refuge environment.

You will join a dedicated and experienced team that values collaboration, reflective practice and continuous learning while making a meaningful difference in the lives of victim-survivors every day.

About You

You are passionate about supporting women and children and believe in every person's right to safety, dignity and respect.

You bring:

• Experience in community services, family and domestic violence, homelessness, mental health or a related field.
• A trauma-informed and strengths-based approach to working with people in crisis.
• Strong communication, advocacy and relationship-building skills.
• The ability to remain calm, organised and compassionate in complex situations.
• A commitment to working collaboratively within a team while also being confident working independently.
• Respect for diversity and a genuine desire to empower others to achieve their goals.

You'll be someone who is resilient, adaptable and motivated by purpose. Most importantly, you'll share our commitment to creating safer futures for women and children.

Why Join Us?

At PGCNV, you'll be part of an organisation where your work has real impact. We offer:

• Meaningful work that changes lives.
• A supportive and collaborative team culture.
• Ongoing professional development and learning opportunities.
• The opportunity to work within a respected specialist family and domestic violence service.
• A workplace guided by strong values, compassion and social justice.

If you're ready to make a difference and help women and children build safer, brighter futures, we'd love to hear from you.

For further information please contact us at [email protected].

Applications close on Friday, 9 October 2026, with interviews to be held the following week.