Refund Analyst

Job Title

Refund Analyst

Location

Remote (TN, GA, Al, Fl, NC, SC, KY)

Job Type

Full-Time

Department

CBO Cash Management

Pay

$18.00/hr

About MedSrv, LLC

As the healthcare industry continues to grow, so does the need for consistent, effective Revenue Cycle Management. At MedSrv, we believe it takes more than just technology and technical expertise to make a difference. It takes innovation, a willingness to adapt, and a passion to be the best. We are the difference in Revenue Cycle Management – guided by faith and committed to serving with integrity and compassion.

Position Overview

We’re looking for a Refund Analyst to join our growing team. The Refund Analyst ensures that any overpayments are promptly identified and rectified, leading to improved accuracy in financial records and customer satisfaction. By reviewing accounts with a credit balance and issuing refunds as necessary. If you're ready to contribute to our mission of guiding by faith and serving with integrity and compassion, we want to hear from you! Join the MedSrv team and be part of a company committed to excellence in Revenue Cycle Management.

What You’ll Do

• Review and work Credit Balance Reports by provider group/Work Queue daily
• Prepare refund letters with supporting EOBs/documentation; save to designated folder for mailing with refund checks
• Document accounts with refund reasons and apply correct Kickcodes when needed
• Open cases for posting errors; pend claims until resolved
• Report posting errors to Directors for correction
• Follow up on unresolved cases older than 10 days
• Use payer websites for updated refund policies and overpayment forms
• Send Overpayment Letters with EOBs to insurers to determine if overpayments can be recouped from future remits
• Adjust credit balances for all carriers (except Government) with the correct adjustment code when OPL letters are sent
• For Government carriers, apply the correct Kickcode once OPL letters are sent
• Work all correspondence within 7 days of receipt
• Maintain productivity standards: 5 claims per hour / 40 accounts per day
• Meet established performance goals within 90 days of employment

What We’re Looking For

• A high school diploma or equivalent is required.
• Minimum of one year of relevant experience and/or training preferred.
• A comparable combination of education and experience will also be considered.

Physical Requirements

• Able to work at a computer for extended periods.
• Occasionally lift up to 15 lbs.

Why Join Us?

• Work with a team that values faith, integrity, and compassion.
• Supportive, inclusive, and casual work environment.
• Training and development to help you grow.
• No weekends – enjoy work-life balance.
• Competitive benefits, paid time off, and 401k with match.

Ready to make a difference in healthcare?
Apply today and join MedSrv — where we guide by faith and serve with heart.