Regent Experience Supervisor

Opening early 2023, the reimagined Regent Hong Kong returns to the famed Victoria Harbour.

Generations of unforgettable experiences and glorious delights fondly remembered and thoughtfully re-envisioned to uplift and inspire. Discreet luxury that is both majestic and intimate, decadent and elegant, always seamlessly bespoke.

Here modern luxury is redefined with a serene and soul-rejuvenating aesthetic by Hong Kong-born design visionary Chi Wing Lo.

Warm and lyrical, evocative, and inspirational, a rare urban haven.

Position Overview

• Welcome guests warmly, remember their names, and handle check-in, check-out, and room changes with speed and accuracy.
• Resolve complaints and requests with confidence, report to the manager on timely basis.
• Handle currency exchange, travelers' checks, and cashiering with care.
• Champion loyalty programs and seasonal promotions so guests get the most out of every stay.
• Know the city inside out — restaurants, shows, transport, hidden gems — so you can point guests in the right direction.
• Handle guest mail, courier, and parcel requests smoothly.

Lead the team

• Inspire and coach Regent Experience team to deliver service that goes beyond expectations.
• Drive departmental goals through smart, guest-first recommendations.

Keep things running smoothly

• Manage the cashier float and keep daily financial reporting accurate.
• Prepare clean, audit-ready documentation.
• Oversee keys, mail, and messages, and cover night-shift reporting when needed.

What you bring

• Front office, guest relations, or concierge experience, ideally with some team-lead exposure.
• Comfort with hotel reservation systems and loyalty program know-how.
• A calm, solutions-first approach to handling cash, audits, and guest complaints.
• Genuine warmth, sharp attention to detail, and pride in doing things right.
• Flexibility for shift work, including nights.
• Instinct to lead by example.

Required Skills

• Bachelor’s degree / higher education qualification / equivalent in Hotel Management, or related field
• Minimum 3 years’ relevant working experience
• Must speak Cantonese and English, Putonghua is preferred