Regent Experience Supervisor - Guest Services

Opening early 2023, the reimagined Regent Hong Kong returns to the famed Victoria Harbour.

Generations of unforgettable experiences and glorious delights fondly remembered and thoughtfully re-envisioned to uplift and inspire. Discreet luxury that is both majestic and intimate, decadent and elegant, always seamlessly bespoke.

Here modern luxury is redefined with a serene and soul-rejuvenating aesthetic by Hong Kong-born design visionary Chi Wing Lo.

Warm and lyrical, evocative, and inspirational, a rare urban haven.

YOUR DAY TO DAY

Meeting and greeting all guests arriving and departing to/from the Hotel

Assist in coordinating departure transportation , l imousine/taxi/shuttle bus/coach and the loading of said vehicles

Ensure prompt and efficient deliveries to/from guest rooms such as: Daily newspapers, guest messages, facsimiles, packages, flowers and other miscellaneous items guest rooms

Provide safe and secure storage of all guest’s items

Co-ordinate Bell attendants to perform errands outside of the hotel on behalf of guests

Liaise closely with Valet Parking, Transportation, Airport Representative and Regent Experience team to ensure the highest levels of professional courtesy and efficient/effective communications are maintained at all times

Maintain security awareness at all times with regards to the Lobby and Driveway areas, in particular the luggage storage room and guest items held there

Responsible for the maintenance of the hotel information directory and ensures that the information shown in current and accurate at all times

Have a thorough knowledge of all Concierge operations, local events and attractions ​​​​​​

Must lead by example in terms of appearance, mannerism, etiquette, behaviour conduct, principles and values

Lead the Regent Experience Agent team and inspire them to execute all ideas that help to elevate guest’s experience

QUALIFICATIONS AND REQUIREMENTS

Bachelor’s degree / higher education qualification / equivalent in Hotel Management, culinary arts, or related field

Minimum 3 years’ relevant working experience

Must speak Cantonese and English, Putonghua is preferred

Maintain security awareness at all times with regards to the Lobby and Driveway areas, in particular the luggage storage room and guest items held there

Must lead by example in terms of appearance, mannerism, etiquette, behaviour conduct, principles and values

Lead the Regent Experience Agent team and inspire them to execute all ideas that help to elevate guest’s experience

QUALIFICATIONS AND REQUIREMENTS

Bachelor’s degree / higher education qualification / equivalent in Hotel Management, or related field

Minimum 3 years’ relevant working experience

Must speak Cantonese and English, Putonghua is preferred

We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.

We offer promising career opportunities with excellent remuneration packages, on-going professional learning & development, a culture of service excellence and a diversed workplace that celebrates differences.

Applicants who do not hear from us within four weeks should consider their applications unsuccessful. Data collected will be used for recruitment purpose only.