Regional Administration Manager

ResearchAyu is Hiring Regional Admin Manager

Location: Thane, Kalyan & Vashi Region

We are seeking a highly organized and people-focused Regional Admin Manager to lead and oversee the administrative operations across multiple clinics within the Thane, Kalyan, and Vashi region. The Regional Admin Manager will be responsible for managing the team of Front Desk Admins, ensuring consistent execution of operational processes, maintaining service quality, driving accountability, and providing leadership to achieve operational excellence across all assigned clinics. This is a managerial role focused on oversight, coordination, performance management, and continuous improvement, ensuring that each clinic functions efficiently through its Admin team

Key Responsibilities:

Team Leadership & Performance Management Lead, supervise, and mentor all Front Desk Admins across the assigned clinics. Define performance expectations, monitor productivity, and conduct regular performance reviews. Conduct regular meetings with Admin teams to review operational performance, challenges, and improvement plans. Coach and guide Admins to enhance operational efficiency, patient service, and process adherence. Identify training needs and ensure continuous learning and development of the Admin team. Ensure adequate staffing, leave planning, and manpower availability across clinics.

Operational Oversight Ensure smooth and standardized administrative operations across all assigned clinics. Monitor implementation of SOPs and company policies by Admin teams. Conduct regular clinic visits and operational reviews to assess administrative efficiency. Ensure timely resolution of operational issues through effective coordination with relevant departments. Drive consistency in administrative practices across all locations.

Process Compliance & Quality Assurance Ensure Admin teams maintain accurate documentation and operational records. Monitor compliance with administrative processes, audit requirements, and organizational standards. Conduct periodic operational audits and implement corrective actions wherever required. Ensure clinics maintain high standards of discipline, professionalism, and service quality.

Patient Experience Oversight Monitor the quality of patient interactions handled by Admin teams. Ensure appointment management, patient coordination, and front desk operations are executed efficiently. Review patient feedback and escalations and work with Admins to implement corrective measures. Drive initiatives to improve patient satisfaction and overall clinic experience.

Inventory & Financial Governance Oversee petty cash management and inventory control across assigned clinics. Ensure Admins follow established processes for cash handling, stock maintenance, and documentation. Review reports, identify discrepancies, and ensure timely corrective actions. Coordinate with Finance and Procurement teams to maintain operational continuity.

Coordination & Stakeholder Management Act as the primary point of contact between clinic Admin teams and Head Office. Coordinate with HR, Finance, IT, Procurement, Doctors, and Operations teams to ensure seamless clinic functioning. Facilitate implementation of new operational initiatives, process improvements, and organizational policies.

Monitoring & Reporting Track operational performance and key administrative metrics across clinics. Review reports submitted by Admin teams and ensure accuracy and timely submission. Analyze operational trends and recommend improvements to enhance efficiency. Provide regular updates and insights to senior management on clinic performance and operational challenges.

Continuous Improvement Identify process gaps and implement initiatives to improve operational efficiency. Standardize best practices across all clinics within the region. Foster a culture of accountability, ownership, and continuous improvement among Admin teams.

Pay: ₹21,000.00 - ₹38,000.00 per month

Benefits:

• Provident Fund

Work Location: In person