Regional Application Engineer EMEA North, Rental

As the Regional Application Engineer EMEA North, Rental, you will support rental partners, production companies, venues, and system engineers throughout the deployment of L-Acoustics systems across touring, festival, corporate, theatre, and special event environments. You will act as a trusted technical advisor while helping partners maximise the performance and value of their L-Acoustics systems.

Responsibilities

Technical Partner Support

• Support rental partners and productions with system design, deployment, optimisation, and troubleshooting.
• Provide advanced technical assistance for tours, festivals, corporate events, theatre productions, and special events.
• Leverage first-hand field experience to provide guidance on load-in/load-out logistics, truck pack optimisation, and rental cabling strategies.
• Assist partners in adopting L-Acoustics workflows, tools, and technologies.
• Support complex technical escalations and issue resolution.

Show & Event Support

• Support strategic events, flagship productions, and high-visibility deployments.
• Provide on-site engineering support where appropriate.
• Validate system performance and deployment quality.
• Capture and share technical learnings across the organisation.

Client & Partner Enablement

• Build and maintain relationships with rental providers, production companies, venues, and system engineers.
• Act as a trusted technical advisor to partners and end users.
• Support customer adoption of L-Acoustics best practices and workflows.
• Contribute to partner growth and operational excellence.

Training, Workshops & Presentations

• Deliver technical training, workshops, demonstrations, and product showcases.
• Develop customer competency and self-sufficiency.
• Mentor partner engineers and technical teams.
• Support adoption of new products, workflows, and technologies.

Technical Ambassadorship & Market Development

• Represent L-Acoustics at customer engagements, workshops, demonstrations, and industry events.
• Support market development through technical influence, customer engagement, and early-stage opportunity support.
• Identify emerging opportunities, customer requirements, and market trends.
• Support strategic account development and product adoption initiatives.

Cross-Functional Collaboration

• Share field feedback, workflow insights, and feature requests with Sales, Product Management, Education, Support, and R&D teams.
• Support new product launches through demonstrations, customer education, and field deployment support.
• Contribute to regional technical initiatives and continuous improvement activities.

KPI/ Impact

Rental

• Strategic partner engagements
• Engineers trained and certified
• Training satisfaction score
• Technical escalation response time
• Escalation resolution effectiveness
• Strategic projects supported
• Product adoption initiatives completed
• Strategic events supported
• Customer satisfaction following technical support or event support

Impact Measures

Rental

• Customer satisfaction / NPS
• Repeat engagement from strategic partners
• Product adoption growth
• Influence on major productions and deployments
• Training impact and partner competency growth
• Strategic partner development and retention

Preferred Profile – Rental

• Minimum 7 years of experience in the professional audio industry.
• Bachelor's, Master's, or Engineering degree preferred.
• Extensive experience in professional sound system design, deployment, and operation within live events, touring, and rental environments.
• Experience designing, deploying, and optimising L-Acoustics and third-party audio systems.
• Experience supporting festivals, tours, corporate events, broadcast, and large-scale live productions.
• Proven ability to lead deployment teams and provide technical guidance to engineers and technicians.
• Demonstrated experience with large-scale audio system deployment and rigging coordination.
• Experience with electroacoustic measurement and system optimisation tools.
• Strong understanding of networked audio systems and IP networking fundamentals, including Milan-AVB, Dante, AES67, addressing, switching, and troubleshooting.
• Strong working knowledge of L-Acoustics software including Soundvision and Network Manager (experience with L-ISA Controller is advantageous).
• L-Acoustics System Engineer and System Technician certifications preferred.
• Formal entertainment rigging training or certification (e.g., PLASA NRC, ETCP, or similar) is advantageous.
• Portfolio of relevant projects required.
• Willingness to travel extensively (50- 75%) when required.
• Professional proficiency in English; additional languages are advantageous.