Regional Business Manager

Position Summary

The Regional Practice Manager is responsible for the operational, financial, and strategic performance of interventional pain management clinics across a defined region or state. This role leads local clinic leadership teams, ensures compliance with regulatory and company standards, and drives performance across patient experience, staff engagement, and financial outcomes. The ideal candidate thrives in a fast-paced, patient-centered environment and is skilled at leading through influence, data, and collaboration.

Key Responsibilities

• Financial & Operational Accountability
  Manage site- and region-level profit and loss (P&L) statements and monitor key performance indicators. Drive performance in areas such as productivity, access, revenue cycle, and expense management.
• Leadership & Team Development
  Manage and mentor Site Leads and Team Leads across assigned clinics. Partner with local leaders to hire, train, and coach high-performing administrative and clinical teams.
• Strategic Execution & Growth
  Collaborate with Resolve Pain Solutions leadership and clinical teams to implement growth strategies, new service lines, and regional initiatives.
• Patient Experience & Brand Consistency
  Champion initiatives to improve patient satisfaction. Ensure all clinics deliver a service experience consistent with the Resolve brand and standards.
• Regulatory & Policy Compliance
  Implement and monitor adherence to company policies, operational protocols, and applicable healthcare regulations (e.g., CMS, HIPAA, OSHA).
• Continuous Improvement
  Lead process improvement initiatives related to scheduling, staffing models, care coordination, and clinic workflows to enhance efficiency and clinical outcomes.

Qualifications

• Bachelor’s degree in healthcare administration, business, or related field required
• 5+ years of multi-site healthcare operations leadership experience, preferably in outpatient or specialty care settings
• Strong financial acumen with experience managing P&Ls and operational KPIs
• Demonstrated success leading and developing high-performing teams
• Working knowledge of healthcare regulatory requirements and compliance standards
• Excellent interpersonal, communication, and problem-solving skills
• Proficient in EHR systems and Microsoft Office Suite

Key Performance Indicators (KPIs)

• Patient throughput and provider schedule utilization
• Revenue performance and net collection rate
• Staff turnover and engagement
• Patient satisfaction and no-show rate
• Budget adherence and cost per encounter
• Operational compliance audit scores

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