Regional Collection Manager

Key Responsibilities

• Lead end-to-end collections strategy and execution for Southern India collection operations across business loan portfolios.
• Drive collections, including field recoveries, settlement negotiations, and coordination with legal and external partners where applicable.
• Design and implement region-specific recovery strategies aligned with company policies, regulatory guidelines, and compliance norms.
• Build, mentor, and manage a team of collection managers, field officers, and agency partners to achieve recovery targets.
• Monitor portfolio health, delinquency trends, and recovery performance; initiate corrective actions proactively.
• Ensure strong governance and adherence to RBI regulations, compliance standards, and ethical collection practices.
• Manage relationships with collection agencies, legal partners, and vendors across the region.
• Provide regular MIS, dashboards, and performance reviews to senior leadership.
• Collaborate closely with Risk, Credit, Legal, and Business teams to improve portfolio quality and reduce future slippages.
• Leverage data, analytics, and technology tools to improve recovery efficiency and cost optimization.

Required Qualifications & Experience

• 10–15+ years of experience in Business Loan Collections with NBFCs, fintech, or banks.
• Extensive experience handling hard bucket collections and complex delinquency cases.
• Proven experience in regional or zonal-level collections leadership roles.
• Strong understanding of Southern India market dynamics, borrower behavior, and regional geography.
• Proficiency in English or Hindi and regional languages of Southern India.
• Excellent people leadership, negotiation, and stakeholder management skills.
• Strong analytical ability to interpret portfolio data and drive recovery strategies.
• Comfortable with field-intensive operations, reviews, and performance-driven environments.

Preferred Attributes
Experience in NBFCs/ fintech's/ banks.