Regional Director

*2 Amazing Opportunities with AmeriCU Credit Union*

Regional Director/AVP

AmeriCU Credit Union

Rome + Syracuse Markets - New York

Purpose

Consistent with the credit union mission of building connections and providing our members with the right financial services to live life, dream big and achieve financial success, the Regional Director/AVP will:

·      Lead, direct and oversee Regional Financial Centers’ activities within established policies and guidelines, strategic goals, and objectives.

·      Build and maintain efficient and accurate day-to-day operations, professional and quality member service and sales, and member relationship building activities.

·      Train, develop and coach Financial Center Managers in the establishment of an energetic, enthusiastic and professional member focused service and sales culture.

·      Empower each Financial Center Manager to lead, direct and supervise all daily operations of their Financial Center along with all other functional roles and responsibilities.

·      Accept that work is subject to review and/or audit on a no-notice basis by Management, Supervisory Committee, auditors and/or Federal examiners.

·      Support other teammates within the Credit Union, acting as a role model for the MVP-1 Team culture.

Roles and Responsibilities

• Maintain a member centric culture within your region to ensure  members and staff are welcomed into each Financial Center and embracing  the MVP-1 Team culture.
• Provide strong leadership, support, guidance, input and direction for the operation, supervision, and financial performance of multiple Financial Centers in a designated geographic area/region within established policies, procedures and guidelines.
• Conduct regular Financial Center visits in assigned region, to provide leadership and support to Financial Center teams and ensure strong overall operations.
• Build and maintain a (Strategies & Solutions) service and sales, and member relationship building culture, with the overall daily goal of deepening member relationship according AmeriCU strategy Provide feedback to the AVP, Member Experience regarding necessary coaching and training needs.
• Establish regional quarterly and annual goals that tie directly to the MVP-1 key performance indicators and company strategic plan Evaluate job performance of Financial Center Managers and ensure that they do the same with their staff. Establishes and maintains a culture of accountability to behaviors and results.
• Reinforces the Credit Unions philosophy for utilizing salesforce for documenting member interactions and as a tool to deepen relationships. Inspects to ensure accountability.
• Create and maintain  appropriate growth and development plans for each Financial Center Manager. This will require ongoing review and coaching.
• Collaborate with peers and the senior team to develop and monitor strategic initiatives, organizational performance, corporate culture and corporate image.
• Work to develop business partnerships in those communities covered by that region’s operation and always maintain good public relations with members.
• Represent AmeriCU at business development activities.
• Maintains involvement in community activities.
• Promote credit union philosophy and AmeriCU’s commitment to its organizational values and strategic goals through all possible channels.
• Work in collaboration with and advise the VP or CXO of any situations that significantly affect operations within an individual Financial Center or Region. This includes monitoring staffing at all Financial Centers on an ongoing basis.
• Responsible for interviewing and selecting qualified applicants for vacant positions at the Financial Center Management level.
• Work in collaboration with the Financial Center manager on all aspects of staff recruiting, interviewing, hiring and training.
• Perform mid-year and annual reviews for the Financial Center Managers and ensure that they conduct the same with staff.
• Take corrective disciplinary action, when necessary, as outlined in the employee handbook.
• maintains two way communication with Member Experience Coach in the region to support Financial Center Managers and teammates ensuring the coaching and development needs are being met to achieve the goals of the credit union

Any other duties needed to help drive our vision, to fulfill our mission and abide by AmeriCU’s values. Employees are asked to provide feedback, act, and connect with each other to ensure that we are taking the right action needed to move us forward in a way that best represents who we are as an organization. Do the right thing, and you’ll be supported.

Lead the overall growth and success of assigned member-facing products and services.

COMPETENCIES

Cultivates Networks & Drives Engagement -

MVP1- Core Value: I am C

ommunity Focused and M

aking Connections  

Represents AmeriCU interests in community and industry involvement and within professional organizations and leverages relationships to facilitate strategic and partnership opportunities.

Drives Vision & Purpose with Trust –

MVP-1 Team Core Value - I am I

nclusive

& R

eal

Creates a motivational work environment that promotes innovation, results-oriented risk-taking, talent development, and provides recognition for accomplishments.

Financial Acumen & Drives Results –

MVP-1 Team Core Value - I am A

ccountable

Executes solid business strategy by taking actions based on anticipation of market trends and developments; understanding areas and organization’s key financial indicators to make better business decisions. Consistently achieves planned results, even in the face of obstacles.

Planning & Alignment to Strategic Plan –

MPV 1 Team Core Value: I am U

nited as One

Creates and drives the business strategy through innovation, tenacity and by taking personal ownership and accountability.

Strategic Mindset & Resourcefulness

MVP 1 Team Core Value: I am E

mpowered

Demonstrates principled, courageous leadership and sound business ethics and is involved in the communities we serve. Fosters the development of a common vision; provides clear direction and priorities; clarifies roles and responsibilities.

Reporting to the VP of Member Experience

QUALIFICATIONS:

Education – Bachelor’s degree in Business or a related field or equivalent work experience.

Experience

• 5 years’ experience in a Financial Center banking setting preferred, including direct involvement in strategy development, strategic thinking, sales, service, operations and lending required. 3 years management and supervisory experience overseeing multiple financial centers preferred with the ability to lead, motivate and coach a high performing sales and service staff to meet Financial Center, Regional and strategic goals.

Other

• Must be proficient in Windows based programs such as Microsoft Office (Word and Excel) to prepare reports on decision-making and management information. Must possess excellent verbal and written communications skills and be comfortable in dealing with all levels of the organization. Must be able to model, collaborate, build and foster high performance teamwork with other Financial Center Managers and Regional Staff.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Time spent performing physical activity –

Never: Climbing, balancing, crouching, crawling, kneeling, tasting and smelling.

Occasionally (up to 30%): standing, walking, talking, feeling, grasping, reaching with hands & arms, and driving.

Lifting/Pushing/Pulling

           Occasionally (up to 30%) – Up to 50 lbs.

Vision requirements:

Occasionally (up to 30%) – identify and distinguish colors, peripheral/depth perception, and ability to adjust focus.

           Constantly (70-90%) – looking at computer screen

Exposure to Hazardous conditions – N/A

Typical noise for this job’s work environment: Private office/library.

• Saltee Co ^ Talent is redefining the talent game, one human at a time with an unwavering focus on aligning, sourcing, landing, and integrating top talent. Our mission is to champion human excellence and potential by placing people at the heart of every solution. We are committed to delivering unparalleled value through innovative approaches to talent engagement and management. Collaboration and a human-centered approach drive everything we do, inspiring our team to dream big and deliver exceptional results.