Regional Facilities Coordinator

Salary: £37,500 Working Hours: Permanent, Full Time, 40 hours per week, Monday - Friday between the hours of 8:30am and 5:30pm Location: Trinity Buoy Wharf, London, E14 0JW Tower Hamlets Schools, London G4S Facilities Management is seeking an experienced Regional Facilities Coordinator to join our team on a permanent, full-time basis. In this pivotal role, you will champion operational excellence across Soft Services, lead key compliance standards, step in as Deputy to the Regional Facilities Managers, and champion new ideas that boost team performance and elevate service delivery.

Key Responsibilities

• Team Leadership & Development: Motivate and support Soft FM staff through active recruitment, onboarding, performance appraisals, ongoing development, and attendance management.
• Training & Operational Standards: Drive the site Training Plan, share key learning materials across locations, maintain training logs, and keep Team Master Folders fully updated (Procedures, RAs, SSOWs, COSHH).
• KPI & Performance Management: Ensure Soft FM KPIs consistently hit the mark, manage CAFM platforms—including monthly PPM audits and prompt task completion—and deliver monthly HR and CAFM stats.
• Health, Safety & Environment: Lead H&S Committee Meetings, produce bi-monthly H&S updates, maintain COSHH registers, direct accident investigations, deliver Tool Box Talks (TBTs), and lead site safety tours.
• Client & Stakeholder Relations: Represent the team in monthly client performance meetings, manage actionable outcomes, and handle the complaints process with high-quality investigations.
• Specialized Operational Support: Act as Deputy Fire Coordinator, direct day-to-day agency staff, and collaborate closely with the wider Account Team on key projects.

Essentials

• Full UK Driving Licence (access to a company vehicle provided for business needs)
• Proficiency with Google Workspace (Docs, Sheets, Drive)
• Strong background in team leadership and staff management
• Sharp minute-writing, report-writing, and communication skills
• Exceptional organisational abilities and natural influencing skills

Desirable

• Experience with CAFM software and management systems (Concept Evolution, Workforce, Kronos, SuccessFactors, Agency Software)
• Knowledge of PFI contracts and operational relationships
• IOSH Certification

Benefits While working for G4S, you are entitled to a number of benefits and offers from G4S partners and other organisations, from employee assistance provided through SPARK, to RAC cover and so much more, including the below;

• 25 days holiday plus bank holidays.
• Progression, training and development catered to you.
• Refer A Friend incentives.
• Company pension scheme with employer contributions.
• G4S Life Assurance Scheme.
• Subsidised healthcare plan.
• Charity work- Match-IT and Payroll Giving.
• Confidential Counselling Services.
• 24/7 support specialising in health and medical.
• Discounts on high street shops and brands including several leading high street brands, retailers and travel suppliers.

G4S is the International business of Allied Universal, the world’s leading security and facility services provider and trusted partner to more than 400 of the Fortune 500. Allied Universal delivers unparalleled customer relationships, innovative solutions, cutting-edge smart technologies and tailored services that enable clients to focus on their core businesses. With operations in over 100 countries and territories, Allied Universal is the third largest private employer in North America and seventh in the world. Annual revenue is approximately $23 billion. There is no greater purpose and responsibility than serving and helping to safeguard customers, communities and people. For more information, visit g4s.com.. In the UK, the company has an extensive network of offices and more than 31,000 employees.