Regional General Manager - Southern California

Regional General Manager — Southern California

Los Angeles / Orange County, CA
Full-Time | Field-Based

Who We Are

AvantStay delivers exceptional, tech-enabled short-term rental experiences in some of the country’s most desirable destinations. We combine hospitality, local operating expertise, and technology to create memorable stays for guests and strong outcomes for homeowners.

About the Role

AvantStay is seeking a Regional General Manager — Southern California to lead our Los Angeles/Malibu/Newport markets.

This is a senior field leadership role with broad responsibility for the performance of the region. You will lead local teams, serve as a senior partner to homeowners, and be accountable for delivering strong guest experiences, high property standards, disciplined execution, and consistent operating performance across multiple markets.

This role is ideal for a highly accountable operator who is comfortable moving between strategy and execution: developing leaders, solving complex problems, improving market performance, and stepping into the field when needed.

You will be expected to know the business deeply, understand what is happening in the homes and markets you lead, and create the operating rhythm and accountability required for teams to perform at a high level.

What You’ll Own

• Overall operational performance across AvantStay’s Los Angeles/Malibu and Newport markets.
• Guest experience, homeowner satisfaction, property quality, and execution against regional operating goals.
• Leadership, development, and performance management of local market teams.
• Senior homeowner relationships and escalation management.
• Consistent execution of housekeeping, maintenance, inspection, guest-recovery, and property-readiness standards.
• Regional staffing, resource allocation, and operational planning.
• Cross-functional partnership with centralized Operations, Guest Experience, Account Management, Maintenance, Housekeeping, and other support teams.
• Continuous improvement of market processes, service levels, and cost efficiency.

What You’ll Do

• Lead, coach, and develop Area Managers and local field teams across multiple Southern California markets.
• Establish clear expectations, operating rhythms, and accountability for market performance.
• Review market performance regularly and take action on trends affecting guest satisfaction, homeowner retention, property quality, labor efficiency, or service execution.
• Build strong relationships with homeowners and serve as the senior operational point of contact for complex issues and high-priority relationships.
• Ensure homes consistently meet AvantStay standards for cleanliness, maintenance, presentation, and guest readiness.
• Partner with local leaders to ensure housekeeping, maintenance, inspections, and vendor performance are effectively managed.
• Drive timely and effective resolution of guest, homeowner, vendor, and operational escalations.
• Evaluate staffing needs and ensure teams are structured appropriately for seasonality, portfolio size, and service demands.
• Develop strong local leadership bench strength through coaching, performance management, and succession planning.
• Partner cross-functionally to improve systems, workflows, and operating processes.
• Maintain strong visibility in the field and regularly visit properties, teams, and markets to understand operational conditions firsthand.
• Step into critical field issues when needed, while ensuring local teams maintain clear ownership of day-to-day execution.
• Participate in regional on-call and escalation coverage as required.

What You’ll Bring

• 7+ years of experience in multi-site hospitality, vacation rentals, property management, residential operations, or another high-touch service environment.
• 4+ years of people leadership experience, including leading managers or multi-site teams.
• Demonstrated success owning performance across multiple locations, markets, or portfolios.
• Strong experience managing complex customer, homeowner, client, or stakeholder relationships.
• High operational judgment and the ability to prioritize effectively in a fast-moving environment.
• Strong coaching and performance-management capabilities.
• Ability to use data and operating metrics to identify problems and drive improvement.
• Strong communication skills and executive presence.
• Comfort operating in both strategic and highly practical environments.
• Ability and willingness to spend significant time in the field across Los Angeles/Malibu and Orange County.
• Experience in luxury hospitality, vacation rentals, residential services, or premium consumer experiences is strongly preferred.

What Success Looks Like

You’ll be successful in this role when:

• Your markets consistently deliver strong guest and homeowner experiences.
• Local leaders operate with clear accountability and require less reactive intervention over time.
• Property quality and service execution are consistent across the region.
• Operational issues are identified early and resolved quickly.
• Homeowner escalations are handled with sound judgment and strong communication.
• Teams are appropriately staffed, developed, and retained.
• Regional performance improves through better processes, stronger leadership, and disciplined execution.
• Senior leadership has confidence in the health, risks, and trajectory of the Southern California region.

Location & Travel

This role should be based in the greater Los Angeles area and requires regular travel throughout Los Angeles/Malibu and Orange County.

This is a field leadership position, not a primarily remote role. The Regional General Manager is expected to maintain meaningful visibility with local teams and properties across the region.

Compensation

Base salary: $100,000–$110,000, plus applicable incentive compensation.

Why This Role Matters

Southern California is an important and highly visible region for AvantStay. This role is responsible for creating the leadership, operating discipline, and service standards required to perform consistently across two complex markets.

The right person will bring strong judgment, high standards, and the ability to build teams that execute well without depending on constant escalation.

I

Pay: $100,000.00 - $110,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Parental leave

Work Location: In person