Regional Head (Multiple Sites & Locations)

Summary:

The Zonal Head Multiple Sites is responsible for overseeing operations across multiple warehouse and industrial facilities within the assigned zone. The role ensures operational efficiency, infrastructure reliability, statutory compliance, client satisfaction, cost control, and effective team management while driving standardized operational excellence across all locations.

Role & responsibilities:

• Lead Estate Managers, Technical Teams, and Operations staff across the zone.
• Conduct operational reviews, governance meetings, and performance discussions.
• Drive manpower planning, workforce optimization, and capability development initiatives.
• Build a KPI-driven culture through mentoring, training, and performance management.
• Coordinate closely with Projects, Procurement, Finance, HR, and Safety teams for smooth operational execution.
• Oversee preventive and breakdown maintenance activities across all sites.
• Ensure operational readiness of electrical, plumbing, firefighting, and utility systems, including HT/LT, DG sets, STP, and pumps.
• Monitor diesel, power, and water consumption to optimize utility usage and operational costs.
• Conduct operational audits, site inspections, and compliance reviews.
• Standardize SOPs and implement process improvement initiatives across sites.
• Manage vendor performance for technical, housekeeping, security, and maintenance services.
• Ensure compliance with statutory, EHS, and organizational safety requirements.
• Lead incident investigations and ensure timely implementation of corrective actions.
• Coordinate with government authorities, auditors, and regulatory bodies.
• Ensure adherence to operational, safety, and compliance standards across all sites.
• Maintain strong relationships with clients, tenants, and key stakeholders.
• Conduct client review meetings and manage escalations effectively.
• Ensure achievement of contractual SLAs and operational KPIs.
• Support client onboarding, transition activities, and business continuity initiatives.
• Manage operational budgets and monitor cost variances.
• Optimize maintenance, utility, and operational expenses.
• Review procurement requirements, vendor proposals, and commercial evaluations.
• Validate invoices, service contracts, and technical proposals.
• Support vendor negotiations and annual rate contract finalization.

Competencies:

• Site uptime & operational efficiency
• Customer satisfaction & escalation management
• Vendor SLA & contract management
• OPEX control & budget management
• Compliance, audit & safety governance
• Process improvement & operational excellence
• Strong leadership & decision-making skills
• Crisis & stakeholder management
• Multi-site operations & infrastructure management
• Team leadership & performance management
• Client relationship & service delivery management
• MIS reporting & performance monitoring

Preferred candidate profile

Education:

Bachelors Electrical & Electronics Engineering / Masters in a related field

Experience:

Overall 10+ years in Warehouse, Industrial, Facility, or Property Management

Leadership Experience:

Minimum 5 years in a Multi-site or Regional Operations leadership role