Regional IT Support (APAC)

ABOUT THIS ROLE

We are seeking a proactive and technically skilled Regional IT Support (APAC) professional to join our expanding technology team. This role provides multi-country IT support across the APAC region, ensuring smooth day-to-day operations, timely issue resolution, and reliable system performance.

The ideal candidate is someone who enjoys problem-solving, communicates effectively with regional teams, and can work independently while supporting fast-paced business operations.

KEY RESPONSIBILITIES

1. Regional Helpdesk Support

• Provide L1 and L2 technical support to users across multiple APAC countries.
• Troubleshoot hardware, software, system access, and application issues.
• Manage and resolve support tickets within defined SLAs.

2. SQL Reporting & Data Support

• Develop, maintain, and optimize SQL scripts for operational and analytical reporting.
• Ensure accuracy, completeness, and timely delivery of all scheduled reports.
• Work with cross-functional stakeholders to improve reporting output and data quality.

3. IT Operations Support

• Execute essential operational tasks, including monthly bonus runs, scheduled jobs, and routine system health checks.
• Maintain clear documentation for operational workflows and processes.
• Monitor job execution and escalate issues when needed.

4. Basic Networking Support

• Troubleshoot basic network issues (connectivity, IP configuration, Wi-Fi).
• Support local network devices (routers, switches, access points).
• Coordinate with regional/HQ network teams for advanced troubleshooting.

5. System & Application Support

• Provide support for internal systems, including Exigo and related web applications.
• Assist users in resolving system-related issues and coordinate fixes with technical teams.

6. Collaboration & Regional Coordination

• Work with teams across different APAC markets to support day-to-day IT needs.
• Participate in after-hours or weekend support when required for critical operations or maintenance.

REQUIREMENTS

Education & Experience

• Diploma or Degree in Information Technology, Computer Science, or related field.
• 1–3 years’ experience in IT Support, System Support, or IT Operations.

Technical Skills

• Proficiency in SQL scripting and database queries.
• Good understanding of basic networking (TCP/IP, LAN/WAN, Wi-Fi).
• Experience in IT operations involving scheduled jobs or recurring processes.
• Familiarity with business applications or system support is an advantage.

Soft Skills

• Strong communication skills, especially in supporting users from different countries.
• Analytical thinker with good problem-solving skills.
• Able to work independently with minimal supervision.
• Organized, responsible, and detail oriented.

Language Skills

• Good command of English, both written and spoken
• Knowledge of other language will be a plus

Additional Information

• Occasional after‑hours or weekend support may be required for operational tasks.
• Regional collaboration and communication with cross-country teams.

WHY JOIN US

• Be part of a regional IT team supporting dynamic APAC markets.
• Opportunity to enhance your skills in SQL, system operations, and cross-country support.
• Collaborative, fast-paced, and growth-driven work environment.
• Career advancement opportunities in IT operations, systems, or engineering.