Regional IT Support Officer

About the role

We're seeking a proactive and technically skilled Regional IT Support Officer to join our dynamic IT team. This role is essential to ensuring the smooth operation of IT infrastructure across multiple office locations, delivering exceptional end-user support, maintaining accurate asset records, and upholding security and compliance standards.

Key responsibilities

• Provide technical assistance, troubleshoot hardware/software issues, and manage onboarding/offboarding processes
• Support regional infrastructure including servers, networks, telephony, and cloud connectivity
• Coordinate with vendors for maintenance and issue resolution
• Perform routine system maintenance and assist with hardware deployments
• Maintain accurate records of IT assets in the IT Asset Management system
• Track asset lifecycle, warranty status, and ensure secure disposal of retired equipment
• Conduct regular audits and reconcile physical vs. electronic inventory
• Contribute data for budget planning and license renewals
• Monitor local IT expenses and identify cost-saving opportunities
• Enforce IT security protocols and ensure systems meet Group and local compliance standards

About you

• Around 3 years or more working in end-user IT support with background and hands-on experience on system and network (firewall) administration
• Highly skilled in troubleshooting issues that revolves around end-users' devices, connectivity, applications, etc.
• Proficient on MS Office applications administration and resolving common issues
• Proven experience and mastery of Windows Server management, Active Directory, and Hyper-V, with foundational knowledge of cloud platforms such as Microsoft Azure
• Demonstrated experience on keeping IT asset inventory with a strong focus on meticulous record-keeping
• Proactive, works independently and yet a good team player
• Well-versed on written and spoken English and Thai