Regional Maintenance Manager

SUMMARY :

Ensure on time preventive, predictive & break down maintenance all assets of the stores and warehouse to ensure equipment availability and reduce equipment down time.

KEY RESPONSIBILITIES:

• Shall guide the store / cluster & warehouse electricians in performing their roles and responsibilities effectively.
• Must be a good problem solver / trouble shooter.
• Shall have hands-on experience in preventive & breakdown maintenance of all store and warehouse electromechanical equipment.
• Ensure that 52-week preventive maintenance schedule is prepared for all the stores in the region and warehouse and preventive maintenance works are effectively executed as per plan.
• Ensure that all the critical equipment have Annual Maintenance Contracts (AMCs) and AMCs are renewed on time.
• Visit the stores & warehouses and verify all the daily, weekly, monthly checklists of electricians and address discrepancies.
• Do planning, organizing, staffing, directing, and controlling to ensure efficient functioning of maintenance department in the region.
• Effective internal and external stake holder management and vendor management.
• Ensure that guidelines of EHS (Environment, Health, and Safety) are implemented.
• Ensure that all the maintenance contractors, workers and electrician follow safety precautions and carry out their jobs without endangering themselves and others.
• Participate in NSO HOTOs, evaluate the store readiness, compliance against checkpoints and prepare snag lists.
• Ensure closure on time closure of complaints, snags, and audit observations.
• Maintain maintenance checklists, trackers and prepare MIS reports and share with relevant stakeholders.
• Must have an eye for detail and sense of urgency to resolving complaints.
• Actively involve in store renovations and drive ad-hoc maintenance projects such as energy conservation, lights, fixture & layout optimization etc and continues improvement projects such as store complaint reduction, reduction in TAT of compliant closure etc.
• Ensure compliance to occupational safety protocols such as work permit system, PPE & LOTO etc.
• Ensure adherence to the maintenance log sheets, checklists, forms by electricians.

KEY RESULT AREAS ( KRAs)

COMPETENCIES

Domain Competencies

Functional and Behavioral Competencies

Leadership Competencies

Financial

• On time complaint resolution
• Quality delivery

Customer

• Provide a safe & comfortable shopping experience.

Process

• Adhere to the preventive maintenance schedules.
• SLA and SOP adherence

People

• Retention

• Team Engagement

• Team Development

• Build capability of the team

• Technical knowledge

• Service knowledge

• Tools

• Standards

Functional

• Problem solving
• Decisiveness
• Repair and maintenance Management Skills.
• Expertise in trouble shooting of electromechanical equipment issues.

Behavioral

• Communication Skills
• Collaborative team player
• Assertiveness

Business

• Balancing Task Focus & Relationship Focus
• Managing diversity
• Enhancing performance
• Emotional Intelligence

People

• Sensitivity to Process-Grievances
• Empowerment
• Delegation Skills
• Planning & Goal Setting
• Transparency in Communication
• Being a Role Model
• Motivating Ability