Employment Hero

<p>AI Job Summary</p>
<ul>
<li>Significant leadership experience in a complex, regulated, customer-focused service environment.</li>
<li>Strong knowledge of tenancy management and Residential Tenancies Act 2010 (NSW), NCAT, community housing operations.</li>
<li>Ability to complete required pre-employment checks, including a criminal history check.</li>
</ul>
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<h3><strong>Role Type</strong></h3>
<p>On-site • Contract • Full-time • Management</p>
<h3><strong>Description</strong></h3>
<h2><strong>Regional Manager, Central</strong></h2>
<p><strong>Job Type:</strong> Full-time, fixed-term (parental leave cover until late 2027)</p>
<p><strong>Location:</strong> Haymarket**,** Sydney NSW</p>
<p><strong>Remuneration:</strong> Competitive base salary + Superannuation + NFP Salary Packaging</p>
<h2><strong>Who is Bridge Housing</strong></h2>
<p>Bridge Housing is an award-winning Tier 1 Community Housing Provider in NSW. We provide safe, secure and affordable homes for people on very low to moderate incomes, helping our residents build greater stability and connection within their communities.</p>
<p>Our values of integrity, innovation, inclusion and impact guide how we work. They shape the decisions we make, how we support our residents and one another, and the positive difference we aim to create every day.</p>
<h2><strong>The opportunitiy</strong></h2>
<p>We are seeking an experienced senior housing leader to join Bridge Housing as Regional Manager, Central, leading housing services across our Central portfolio and overseeing our Pathways function.</p>
<p>Reporting to the Chief Operating Officer, you will lead through other leaders to deliver high-quality customer outcomes, strong operational performance and consistent, compliant housing services. You’ll translate organisational priorities into clear plans and expectations, build the capability of your teams, and use performance insights to drive continuous improvement.</p>
<p>As part of the Customers and Communities leadership team, you’ll also work across Bridge Housing to solve complex service issues, lead change and strengthen the way we deliver services to our customers and communities.</p>
<h2><strong>What a day in the role might look like</strong></h2>
<p>No two days will be exactly the same, but you may be:</p>
<ul>
<li>Leading and supporting Team Leaders and housing professionals across tenancy management, housing access and allocations</li>
<li>Translating Bridge Housing’s priorities into clear regional plans, measures and actions</li>
<li>Reviewing customer outcomes, service performance, workforce capability, risks and budgets with your leadership team</li>
<li>Providing advice to the Chief Operating Officer on emerging issues, priorities and opportunities</li>
<li>Providing senior leadership on complex tenancy matters, customer escalations, complaints and sensitive issues</li>
<li>Using customer feedback, operational data and frontline insights to identify trends and improve services</li>
<li>Working across tenancy, customer care, assets, technology and corporate services to solve issues and improve customer outcomes</li>
<li>Leading change and building relationships with government, community organisations and service providers to strengthen housing outcomes</li>
</ul>
<h2><strong>Who we’re looking for</strong></h2>
<p>We are looking for a values-driven leader who combines strategic thinking with strong operational leadership and a genuine commitment to customer outcomes.</p>
<p>You will bring:</p>
<ul>
<li>Significant leadership experience within a complex, regulated and customer-focused service environment</li>
<li>Strong knowledge of tenancy management practice, the Residential Tenancies Act 2010 (NSW), NCAT and community housing operations</li>
<li>Experience leading through other leaders and managing large, geographically dispersed or multi-disciplinary teams</li>
<li>The ability to translate strategy into practical plans, priorities and measurable outcomes</li>
<li>Experience managing complex operational, customer, workforce, compliance and reputational risks</li>
<li>Strong financial and commercial acumen, including budget management, resource planning and performance reporting</li>
<li>Experience leading service improvement, organisational change and cross-functional initiatives</li>
<li>Excellent stakeholder engagement, communication and influencing skills</li>
<li>The ability to use data, evidence and customer insights to drive decision-making and improve outcomes</li>
<li>A commitment to creating psychologically safe, inclusive and high-performing team cultures</li>
</ul>
<h3><strong>Desirable</strong></h3>
<ul>
<li>Experience overseeing tenancy management services across a regional or multi-team portfolio</li>
<li>Knowledge of housing assistance, allocations, access pathways and tenancy management services</li>
<li>Experience building strategic partnerships with community organisations, government agencies and support providers</li>
<li>Experience using service and customer data to improve service quality and customer outcomes</li>
</ul>
<p>You do not need to meet every capability listed to apply. If this role excites you and you believe your experience is transferable, we encourage you to submit an application.</p>
<h3><strong>Bridge-Rewards</strong></h3>
<p>To recognise and reward the hard work of our employees, Bridge offer an inclusive and extensive Total Rewards Program that includes:</p>
<ul>
<li>support for employee wellbeing and professional development (including study leave and assistance, on and offsite training and team building)</li>
<li>an extremely competitive remuneration package</li>
<li>4 weeks of annual leave, and 5 days of gifted leave per year (including your Birthday and the Christmas period) and public holidays (we also offer up to 2 Public Holiday swaps per year to recognise other important occasions to you)</li>
<li>Massages, reflexology and fruit in the office on a weekly and monthly basis!</li>
<li>hybrid working and flexible work arrangements</li>
</ul>
<h3><strong>Our commitment to inclusion</strong></h3>
<p>Bridge Housing is committed to creating a workplace where people feel respected, supported and able to contribute.</p>
<p>We welcome applications from people of all backgrounds and experiences. If you require an adjustment to participate in the recruitment process, please let us know. We will work with you to identify an appropriate and confidential arrangement.</p>
<h3><strong>How to apply</strong></h3>
<p>Apply now and upload your resume and a brief cover letter outlining:</p>
<ul>
<li>Why this opportunity interests you</li>
<li>The experience and strengths you would bring to the role</li>
<li>How your approach aligns with Bridge Housing’s values</li>
</ul>
<p>Applications will be reviewed on their merits as they are received and the role may close earlier if a suitable candidate is identified.</p>
<p><strong>For questions:</strong> Please contact <a href="mailto:People@bridgehousing.org.au" rel="nofollow noopener" target="_blank">People@bridgehousing.org.au</a></p>
<p><strong>Please note:</strong> The successful candidate will be required to complete relevant pre-employment checks, including a criminal history check.</p>
<h3><strong>Company Overview</strong></h3>
<p>We are an award-wining Community Housing Provider (Tier 1 NSW) who provide safe, secure and affordable homes to people on very low to moderate incomes. We aim to provide our tenants with stability and support. Bridge Housing offers you the opportunity to be engaged in work that makes a difference to people’s lives. At Bridge Housing, we value integrity, innovation and inclusion. At Bridge Housing, every one of our employees upholds these values and cares about the work we do, our tenants and their safety and wellbeing.</p>


Regional Manager, Central

Regional Manager, Central

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