Regional Manager

About the role

Mr. Absorber is expanding, and we are seeking an experienced, strategic, and performance-driven Regional Manager to oversee operations and drive growth across our retail network as we scale to 150 outlets nationwide.

In this role, you will be responsible for leading multiple outlet locations within an assigned region, ensuring high standards of operational excellence, sales growth, customer satisfaction, and staff performance. Working closely with senior management and outlet teams, you will implement corporate strategies, optimise regional resources, standardise service quality, and maintain consistent brand standards across all stores.

This position plays an important role in driving Mr. Absorber’s retail expansion by building strong regional leadership, maximizing profitability, and establishing scalable operational frameworks that support our long-term growth.

Key responsibilities

• Lead, manage, and oversee daily retail and operational performance across all outlets within the designated region.
• Drive sales targets, regional revenue growth, and profitability through strategic planning and execution.
• Conduct regular outlet visits and audits to ensure compliance with company SOPs, service standards, and brand guidelines.
• Mentor and train Supervisors, fostering high-performing teams, strong leadership, and continuous talent development.
• Monitor regional financial performance, controlling operational costs, inventory levels, and labor budgets.
• Identify operational bottlenecks, resolve escalating customer or store issues, and implement corrective action plans.
• Collaborate with marketing, sales, and HR departments to execute promotional campaigns, inventory distribution, and staffing strategies seamlessly.
• Analyse regional market trends, local competitor activity, and customer behavior to identify new expansion opportunities.
• Prepare comprehensive performance reports, sales forecasts, and operational updates for Management.
• Standardise retail workflows and customer service practices to ensure a consistent customer experience across all regional outlets.

Key Focus Areas

• Regional Sales & Financial Performance

  Drive regional revenue targets, manage operating budgets, and optimize store profitability through effective performance tracking.

• Operational Excellence & SOP Compliance

  Ensure high standards of service, inventory management, customer service, and workplace safety across all outlets.

• Leadership & Talent Development

  Build, coach, and empower Supervisors and branch teams to improve retention, productivity, and leadership readiness.

• Cross-Functional Strategy Alignment

  Work closely with head office departments to align corporate strategies with store-level execution.

• Market Expansion & Competitive Strategy

  Monitor local retail trends and store operations to support smooth rollouts of new outlet openings within the region.

Requirements

• Bachelor's Degree in Business Administration, Management, Retail Management, or a related field.
• Minimum 5–8 years of experience in retail, automotive service, or branch operations, with at least 3 years in a multi-store or regional management role.
• Proven track record of managing multiple retail outlets, achieving sales targets, and driving operational efficiency.
• Strong leadership, people management, and team-building capabilities.
• Excellent analytical, decision-making, and problem-solving skills.
• Strong communication, negotiation, and stakeholder management skills.
• Willingness to travel frequently across assigned outlets within the region.

Benefits

• Free Parking
• Annual Performance Bonus
• Performance Incentive
• Company Events & Team Activities
• Training & Development Opportunities
• Career Advancement Opportunities