Regional Manager

Do you have the desire to learn? The drive to excel, to thrive in an engaged, client-focused environment? Then you could be our next perfect fit for the role of True North Emergency Management (TNEM) Regional Manager. This position can be based in one of our several office locations within our footprint.

TNEM is a subsidiary of Neel-Schaffer Engineers and Planners and an ENR Top 180 Engineering Design firm based in Jackson, MS with offices across eight additional Southeastern states. The firm’s services include disaster debris monitoring and management, safety, damage assessments, hazard mitigation, and emergency management planning, training, and exercises.

The TNEM Regional Manager will play an integral role in overseeing all disaster debris monitoring response activities and client relationships within an assigned geographic region to include maintaining operational readiness, project financials oversight, training and development, and participation in company-wide initiatives aimed at continuous improvement and growth. The TNEM Regional Manager will also lead day-to-day project execution and provide operations oversight from both project management and regional leadership perspectives.

Core Responsibilities Include:

Client Relations & Preparedness

• Fosters and maintains strong relationships with regional clients, local officials, vendors, and contractors
• Conducts annual pre-event meetings with clients to review response readiness
• Proactively monitors storms and potential disaster declarations; initiates client contact as needed
• Facilitates and implements regional operational strategies based on client needs and company capabilities
• Stays up to date on relevant federal, state, and local disaster response policies
• Monitors and evaluates client satisfaction and responsiveness to optimize preparedness strategies

Project & Regional Management

• Leads execution of disaster response operations from either a project manager or regional oversight role
• Serves as project manager as needed and ensures adherence to company protocols and client requirements
• Collaborates with HR, Cadre Management, and program staff to rapidly staff and onboard teams
• Conducts daily onsite safety briefings and enforces health and safety protocols
• Oversees quality control implementation and ensures professionalism in all field interactions
• Documents key interactions, operational changes, and after action items to support future improvements in service delivery and readiness planning

Training, Development & System Oversight

• Delivers training to field staff and provides operational coaching to new team members
• Assists in the development of company training content and onboarding resources
• Promotes the use of ADMS platforms, including user training and troubleshooting
• Participates in company-wide initiatives related to staff development, process improvement, and knowledge sharing

Contract & Compliance Management

• Maintains a client-specific contract database including demographics, scope, and key terms
• Tracks and facilitates contract extensions and ensures compliance with operational requirements
• Ensures contract deliverables are met and that field execution aligns with expectations

Logistics, Staffing & Financial Oversight

• Manages regional logistics, including deployment trailer inventory, restocking, and maintenance
• Monitors and forecasts staffing needs; coordinates with internal teams to ensure adequate personnel are deployed
• Supports onboarding of mobilized staff and ensures operational readiness upon deployment
• Oversees project financials including labor tracking, cost performance, and burn rate reporting

Business Development Support

• Works closely with the Business Development team to identify regional growth opportunities
• Provides operational and technical oversight of proposals, including content development, quality control, and final review for accuracy and competitiveness
• Provides input on pricing models, labor strategies, and regional capacity to support competitive and compliant bids
• Represents the company at regional events, preparedness workshops, or client briefings

Qualifications:

• High School diploma
• Minimum of 5 years of debris management experience, natural disaster response and/or operations experience
• Strong technical proficiency (e.g. Microsoft Office Suite, etc.)
• Experience creating and implementing training programs related to debris operations, protocols, and safely standards
• Knowledge and familiarity of local, state and federal emergency support agencies
• Strong analytical and problem-solving skills, with keen attention to detail
• Excellent communication and interpersonal skills, with the ability to interact effectively at all levels of the organization
• Ability to hold sensitive information with a high level of confidentiality and integrity
• Travel required to office locations and project sites for support and training

Preferred Qualifications:

• Associates or Bachelor’s degree in Emergency/Disaster Management, Public Safety, Operations, Business Administration, or a related field
• Experienced people leadership skills, strongly preferred
• Must be available for deployment within 24 hours of notification, including weekends and holidays as needed
• Ability to work extended hours, often in excess of 70 hours per week, during active response operations
• Must be flexible with irregular schedules, including overnight shifts and long-duration assignments in the field.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Work Location: In person