Regional Manager

Job Summary

SRIFIN Regional Managers primary role is to oversee the operations of the SRIFIN business in the assigned region and ensure that the objectives are met

Responsibilities

Operations Management

• 1. Oversee and manage all microfinance operations within the region, including sourcing, disbursement and repayment.
• 2. Provide training and support to AM, BM, CSM and ensure adherence to companys policies, procedures and adopt best practices.
• 3. Develop and maintain strong relationships with relevant stakeholders, including local regulators, microfinance associations and other industry players.
• 4. Manage the regional budget in accordance with company business plan. Identify and implement cost-saving measures to maximize profitability.
• 5. Conduct recruitment drives to make sure that manpower numbers are as per Business plan.
• 6. Identification of the potential areas / districts for expansion of business in a region
• 7. Asses potential client base and product acceptability in new region / areas
• 8. Asses opportunities for geographic expansion of operational area and setting up of new branch(es)
• 9. Ensure business growth and diversity of products in the region as per business plan
• 10. Guide credit teams in allotting working area to the Area Managers
• 11. Ensure credit team is taking preventive and curative measures in the region to maintain high quality portfolio
• 12. Ensures rules and norms of the company related to HR, Admin, training are adhered strictly in pursuit of the risk management and defined process

Monitoring and Quality Control

• 1. Visits field to observe field activities to ensure these processes are followed in compliance of the operational policy and procedure in the region Closing the audit actions in the Regional level.
• 2. Under his team should monitoring as per planning to check proper quality process & control.

Loan Portfolio Management

• 1. Develop and implement policies and procedures to ensure high quality portfolio, proper sourcing, disbursement, repayment and implement corrective action as required.
• 2. Manage loan delinquency and default rates under defined limits.
• 3. Monitor branch performance and ensure that targets for portfolio growth are met on monthly basis.

Customer Relationship Management

• 1. Monitor and implement customer service policies and procedures to ensure optimal customer experience.
• 2. Monitor any customer complaints and ensure that timely resolution is provided.
• 3. Develop and implement customer retention strategies and ensure that retention & conversion % is above threshold.

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