Regional Manager - Operations

Whats the Role?

As the Regional Manager, you will be responsible for overseeing the operations and performance of our Padel Park venues across the city. You will play a crucial role in ensuring the smooth functioning of each location, maintaining high standards of customer service, driving growth, and supporting the Venue Managers. This role will involve regular travel within Mumbai and Maharashtra and will report directly to the Head of Operations in Mumbai.

Here is what you will be diving into:

Venue Oversight: Manage the day-to-day operations of Padel Park venues.
Team Leadership: Supervise and mentor Venue Managers at each location, providing guidance, support, and fostering a collaborative work environment.
Performance Management: Monitor and analyze key performance indicators (KPIs) for each venue, implementing strategies to achieve and exceed targets.
Customer Experience: Ensure the delivery of exceptional customer service across all venues, addressing customer feedback and resolving issues promptly.
Sales and Business Development: Drive revenue growth through local sales and marketing initiatives, and identify opportunities for expansion within the Bangalore region.
Operational Efficiency: Streamline operational processes to maximize productivity and minimize costs.
Reporting: Provide regular reports to the Head of Operations in Mumbai on venue performance, challenges, and opportunities.
Expansion Support: Support the setup and launch of new Padel Park venues as the company expands.

What We Are Looking For:

Qualifications: Minimum Bachelors Degree and work experience in a related field.
Experience: 5+ years of experience in a multi-location management role, preferably in the sports, recreation, or hospitality industry.

Skills:

Leadership Excellence: Proven ability to lead, motivate, and manage teams effectively.
Operational Acumen: Strong understanding of business operations & management.
Communication Champ: Excellent verbal and written communication skills.
Relationship Rockstar: Ability to build rapport and maintain strong relationships with staff and customers.
Problem-Solving Ninja: Strong analytical and problem-solving skills.
Organizational Pro: Ability to manage multiple priorities and timelines.
Tech Savvy: Proficiency in MS Office Suite and venue management software.

Bonus Points:
Existing network in the Mumbai sports/recreation industry.
Passion for Padel and sports in general!