Regional Manager - Service Delivery

Regional Manager - Service Delivery

Join a team where genuine care creates real impact

At Care & Connects, we are more than an NDIS provider — we are a passionate team committed to improving the lives of people living with disability through meaningful connection, quality support, and person-centred care.

As a growing organisation delivering Supported Independent Living (SIL) and Community Participation supports across Adelaide, we pride ourselves on building a workplace that is inclusive, supportive, and focused on both participant and staff growth.

We are currently seeking an experienced Regional Manager - Service Delivery to join our leadership team and help drive high-quality service delivery across our programs.

Why Join Us?

• Permanent full-time position
• Competitive salary as per SCHADS Award
• Career growth opportunities
• Ongoing professional development
• Supportive and multicultural team culture
• Opportunity to make a genuine difference

About the Role

In this role, you will oversee service delivery across our programs, ensuring participants receive high-quality, person-centred support that aligns with their goals and the NDIS framework.

You will work closely with participants, families, support staff, and external stakeholders while also providing leadership and guidance to your team.

This is an excellent opportunity for someone who is passionate about disability services, values strong relationships, and enjoys leading teams to deliver meaningful outcomes.

Key Responsibilities

• Conducting participant assessments and developing individualised support plans
• Coordinating participant onboarding and ensuring all documentation is accurate and compliant
• Monitoring service delivery to ensure high-quality supports
• Supporting participants to exercise choice, independence, and community inclusion
• Managing incidents and risks in line with compliance requirements
• Building strong relationships with participants, families, and key stakeholders
• Ensuring compliance with NDIS standards and organisational policies
• Providing leadership, coaching, and support to staff
• Participating in the after-hours on-call roster as required

What We’re Looking For

• Minimum 3 years’ experience in disability services in a similar role
• Strong knowledge of NDIS Practice Standards and compliance
• Leadership and stakeholder management experience
• Diploma/Certificate IV in Disability, Community Services, or related field
• Current NDIS Check, WWCC, First Aid/CPR, and AU Driver’s Licence

Apply Now

Please submit your resume and cover letter outlining your suitability for the role.

For further information, contact: [email protected]

Join Care & Connects and be part of a company where compassion, collaboration, and a commitment to quality are at the heart of everything we do.