Regional Manager/Quality Control - Army TAP



Category

Project and Program Management

Job Location

Ft. Knox, Kentucky

Tracking Code

5516

Position Type

Full-Time/Regular

CALIBRE Systems, Inc., an employee-owned, mission focused solutions and digital transformation company is seeking a Regional Manager/Quality Control to support our ARMY TAP program.

The Regional Manager/Quality Control lead serves as the installation-level leader for TAP operations and quality assurance. This position manages personnel, coordinates with Government stakeholders, ensures VOW/CRS compliance, reviews service delivery quality, and supports customer service, reporting, and outreach activities.

Required Skills

• Serve as the contractor’s primary point of contact with the Government at the installation level and manage on-site operations.

• Ensure VOW/CRS services are conducted and documented in accordance with the PWS and applicable standards.

• Lead staff to deliver high-quality customer service and transition counseling support to TAP clients.

• Manage personnel, materials, schedules, and required monthly reports and administrative documents.

• Coordinate site visits, employer outreach, public affairs, Pre-Separation Briefings, and DD Form 2648/eForm completion.

• Review work performed in TAPXXI, safeguard PII, ensure mandatory training completion, and apply quality control oversight across services.

Required Experience

• Master’s degree preferred in Training and Development, HR Management, Counseling, or a related field, with at least 2 years of career counseling, education, or related experience; bachelor’s degree accepted with relevant experience.

• Experience managing personnel at one or more sites and coordinating transition activities with Government counterparts.

• Experience conducting QC checks, safeguarding confidential information and PII, and ensuring requirements are completed on time.

• Experience working directly with clients and exercising independent judgment.

• U.S. citizenship and successful completion of a National Agency Check/background investigation.

Preferred Qualifications

• Demonstrated experience leading multi-site or regional TAP operations.

• Prior experience supporting Army transition programs, employer outreach, or installation-level operations.

CALIBRE and its subsidiaries are an Equal Opportunity Employer and supports transitioning service members, veterans and individuals with disabilities. We offer a competitive salary and full benefits package. To be considered, please apply via our website at www.calibresys.com. Come join our dynamic team. #CALIBRECareers