Regional Operations Executive – Malaysia

About the role

The Regional Operations Executive will be based in Singapore and responsible for day-to-day operations management, store support, project implementation and business partner coordination across Malaysia. The role requires regular travel to Malaysia to conduct store visits, analyse business performance, implement operational standards, manage business partner relationships and coordinate cross-functional initiatives. The objective is to improve store performance, service quality and overall brand operations within the Malaysian market.

Key responsibilities

• Monitor the day-to-day operations of stores in Malaysia and ensure compliance with the Company's operational standards, service procedures, product specifications and brand requirements
• Conduct regular store visits in Malaysia to review service quality, product quality, food safety, hygiene standards, equipment management, inventory control and staffing arrangements
• Identify operational issues, develop corrective action plans, assign responsible parties and completion deadlines, and monitor the implementation of corrective measures
• Collect and analyse store data, including sales revenue, customer traffic, average transaction value, product sales, gross profit, labour costs, ingredient costs, wastage and customer feedback
• Prepare weekly, monthly and ad hoc operational performance reports
• Serve as the primary operational liaison between the Company and its local business partners, franchisees and store teams in Malaysia
• Coordinate and resolve matters relating to store operations, product supply, marketing activities, employee training and customer complaints
• Assist with site assessments, pre-opening preparations, renovations, equipment procurement, staff training, soft openings and official openings of new stores in Malaysia
• Gather information on the Malaysian food and beverage market, competing brands, consumer trends, commercial districts and customer preferences
• Coordinate with Procurement, Supply Chain, Logistics, Marketing, Finance, Human Resources and other departments to support the smooth operation of the Malaysian business

About you

• Diploma or higher qualification, preferably in Business Administration, Food and Beverage Management, Hospitality Management, Marketing or a related discipline
• At least two years of relevant experience in food and beverage, retail, chain-store operations or regional operations
• Experience in store operations, project coordination, business performance analysis or business partner management
• Ability to independently conduct store inspections, analyse operational issues, monitor corrective actions and prepare operational reports
• Strong written and spoken English, with the ability to communicate effectively with local teams, business partners and suppliers in Malaysia
• Proficiency in Microsoft Excel, Word and PowerPoint
• Proactive, responsible and results-oriented, with strong execution, communication, coordination and problem-solving skills
• Ability to work effectively in a cross-cultural environment and accommodate frequent overseas travel
• Must be willing and able to travel to Malaysia for approximately two to three weeks per month
• Must be legally eligible to work in Singapore and able to meet the applicable requirements for business travel to Malaysia