Regional Operations Head

Role Dimensions ROLE : Regional Operations Head

LOCATION : Mumbai

CAREER GRADE : Manager of Manager (30% Strategy: 70% Operations)

KEY RELATIONSHIPS

REPORTS TO : National Operations Head

ROLE DIMENSION : 50+ Cr in AUM, More than one major WH Hubs, 100+

People

DIRECT REPORTS : City Heads/Leads (4-6)

KEY RELATIONSHIPS : Internal: Operations, HR, Finance, CX, Tech and Category

External: Vendors

CTC RANGE : 20-25 LPA

About The Role As the Regional Operations Head at RentoMojo, you will be responsible for ensuring end-to-end

operational efficiency and effectiveness within your assigned regions. This role involves overseeing

teams, managing multiple warehouses, implementing company policies, driving cost-saving initiatives,

and enhancing customer experiences.

Responsibilities And Ownership (Things that the role cannot miss)

Operational Leadership

• End-to-end ownership of regional operations, including hiring, administration, development, and

coaching of City Managers.

• Oversee operations of multiple warehouses located in different cities, ensuring 100% adherence

to company policies and procedures.

Performance Monitoring And Improvement

• Monitor performance against service level contracts, maintaining high NPS (Net Promoter Score)

performance within the region.

• Determine inventory requirements based on demand forecast and warehouse allocation,

optimizing inventory levels.

Asset Management And Process Improvement

• Track repair asset AUM, strategize refurbishment plans, and monitor on-site projects for efficient

asset utilization.

• Drive automation and modernization initiatives to reduce costs and maintain efficient financial

indicators, while taking P&L ownership of the region.

Customer Experience And Best Practice Implementation

• Drive customer experience enhancements for the region, implementing and sharing best

practices across warehouses nationwide.

Data-Driven Decision-Making And Quality Assurance

• Leverage data to drive performance improvements in the region.
• Establish controls to enhance asset life and quality for long-term value maximization.

Managerial Expectations

• Establishing the Operational Plan for the region;
• Managing the boundaries that separate units that report directly and with other parts of the

business;

• Differentiate different works, selecting and training capable first line managers;
• Evaluation - Basis selection, decision, frequency and quality of performance feedback;
• Ability to produce results through teams, deploying and redeploying resources among units
• Holding first line managers accountable for managerial work;

What all you must have and what it will take to succeed in this role:

• Holding self and others accountable.
• Using influence and relationship to direct, align and move others towards larger goals.
• Manage the process of idea to execution
• Data orientation and product mindset
• Ability to Zoom In-Zoom Out, going micro and macro
• Values Frugality
• Ability to think, decide, play and act for the long term

PREFERRED QUALIFICATIONS: Your work till now will be the first qualification that would matter

To Us. Other Than That, You Should Be

• MBA or equivalent education degree preferred.
• 8+ years' experience in managing operations and distributed setups.
• Strong data-driven decision-making skills and a focus on accountability.
• Excellent communication, relationship-building, and influencing abilities.
• Ability to manage the process from idea to execution with a data-oriented and product mindset.
• Strategic thinking, ability to zoom in and out from micro to macro perspectives.
• Values frugality and long-term thinking.

Skills: data,customer experience,operations,decision-making