Regional Operations Manager

The Regional Manager Operations is the primary on-ground operational leader responsible for the performance, compliance and client satisfaction across all assigned O&M sites within the region. The role demands strong field presence, operational discipline, and the ability to manage multi-site teams through Service Delivery Managers while supporting the Cluster Head in achieving regional financial and strategic objectives.

Roles and Responsibilities

Site Operations & Compliance

The Regional Manager oversees end-to-end O&M activities across all assigned railway sidings and terminals, ensuring strict adherence to SOPs, preventive maintenance schedules, and statutory requirements. The role demands active monitoring of daily site operations to maintain reliability, service continuity, and asset performance, with immediate on-ground support provided for any operational or technical issues in consultation with the Cluster Head.

Field Presence & Reviews

The role requires frequent travel to all assigned sites for operational reviews, audits, manpower assessments, and client meetings. The Regional Manager conducts surprise inspections to verify discipline, reporting accuracy, and compliance, and submits structured visit reports to the Cluster Head following each review.

Billing & Revenue

The Regional Manager ensures accurate preparation and timely submission of client invoices with complete supporting documentation. The role also carries responsibility for proactively identifying opportunities for special or additional works that contribute to site-level and regional revenue growth, coordinating with the Cluster Head for pursuit and closure.

Digitization & Reporting

Full and disciplined usage of LARK DPR and LARK PMS systems is a non-negotiable expectation across all sites. The Regional Manager monitors data accuracy, daily reporting compliance, and KPI tracking through the SDMs/PMs to ensure management visibility and decision-making quality.

Safety & Standards

The Regional Manager is accountable for implementing safety protocols across all sites, including ensuring regular Toolbox Talks (TBT) are conducted by site teams and maintaining zero tolerance for safety violations and policy breaches.

Manpower & Team Development

The role involves monitoring absenteeism, overtime, and attrition across the region and optimizing manpower deployment without compromising operational performance. The Regional Manager is expected to actively develop SDMs/PMs as second-line leaders, support their growth, and uphold organizational values, discipline, and ethical conduct across all teams.

Client Engagement

The Regional Manager maintains regular communication with client representatives at the site and regional level, acts as the first escalation point for operational concerns within the region, and supports the Cluster Head during client reviews and performance meetings. A proactive approach to improving Customer Satisfaction (CSAT) is central to this responsibility.

Desired Candidate Profile

• Smooth and compliant O&M execution across all assigned sites
• 100% reporting compliance in LARK systems
• Timely billing and a controlled receivables cycle
• Improved safety record with zero major violations
• Strong SDM/PM leadership and manpower stability across the region
• Measurable contribution to regional revenue growth through additional works
• Hyderabad based job