Regional Operations Manager

About the role

Reporting directly to the General Manager, the Operations Manager will oversee all day-to-day operational functions across the Region, ensuring services are delivered safely, reliably, and in accordance with all State regulatory requirements and National Heavy Vehicle Law.

Key responsibilities

• Lead and manage operational teams across multiple depot locations
• Oversee daily bus and coach operations, scheduling, and service delivery
• Ensure compliance with all Queensland Transport legislation, NHVR requirements, fatigue management, and workplace safety obligations
• Develop and implement operational policies, procedures, and continuous improvement initiatives
• Manage driver performance, workforce planning, recruitment, and training
• Monitor operational KPIs and service standards
• Coordinate fleet availability in conjunction with maintenance teams
• Investigate operational incidents, complaints, and risk matters
• Build strong relationships with schools, charter clients, government stakeholders, and community partners
• Support strategic planning and business growth initiatives

About you

• Experience in bus, coach, transport, or logistics operations management
• Excellent leadership, communication, and stakeholder management skills
• High-level problem-solving and organisational abilities
• Experience with rostering, fleet management, and operational software systems
• Operational reporting capability
• Current Queensland Driver Licence (MR or Higher or willing to obtain)
• Driver Authorisation and/or heavy vehicle experience highly regarded
• A high level of autonomous self management