Regional Operations Manager

About the role

We are looking for an experienced and hands-on Regional Operations Manager to oversee the day-to-day operations and performance of our assigned region. This role will be responsible for driving operational excellence, developing and managing the regional operations team, supporting new store openings, ensuring compliance with company standards, and improving overall business performance.

Key responsibilities

• Lead and oversee the overall operations of the assigned region, ensuring regional business and operational KPIs are achieved in accordance with company policies and standards.
• Develop and implement regional operational plans, performance monitoring systems, and improvement initiatives to drive business results.
• Build, develop, and manage the regional operations team, including coaching, training, performance management, and capability development.
• Establish and continuously improve regional operational systems, processes, and management standards.
• Coordinate training schedules and manpower arrangements for new store openings to ensure smooth store launches and operational stability.
• Monitor and analyse store inspection findings, identify root causes, develop corrective action plans, and follow up on implementation.
• Conduct regular store visits, market surveys, and operational audits to understand store performance, franchisee concerns, operational challenges, and market conditions.
• Work closely with franchisees and store teams to identify business and operational issues and provide practical solutions to improve store performance.
• Conduct weekly and monthly regional operations meetings to review business performance, operational data, key issues, and improvement progress.
• Prepare monthly operational reviews and action plans, ensuring agreed improvement initiatives are implemented and followed through.

Requirements

• Diploma or Degree in Business Management, Hospitality, F&B, Retail Management, or a related discipline is preferred.
• Proven experience in F&B, beverage, retail, hospitality, or service industry operations management.
• Experience managing multiple outlets, regional operations, franchisees, or field operations is highly advantageous.
• Demonstrated experience in team building and management, preferably with experience building a team.
• Strong understanding of operational systems, SOP implementation, performance management, and risk control.
• Able to independently develop operational plans, identify problems, analyse root causes, and implement effective solutions.
• Strong communication, negotiation, leadership, and stakeholder management skills.
• Good analytical skills with the ability to interpret operational and business performance data.
• Strong planning, organisational, problem-solving, and execution abilities.
• Proficient in Microsoft Office and common operational reporting/business tools.
• Candidates with experience in a multinational company, regional office environment, or working with China-based stakeholders will have an added advantage