Regional Operations Manager

GENERAL PURPOSE OF THE JOB

This position is a key member of DaVita’s field management team. This position is responsible for the general management and oversight of operations. This position provides strategic and tactical leadership, counsel and direction to the field management of DaVita to ensure safe, efficient, therapeutic and ethical patient care. Additionally, this position identifies and develops strategic growth opportunities, monitors division performance, and works closely with General Manager to develop competitive strategies in alignment with DaVita’s mission and values. Position has budget and P&L accountability.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive.

• Develop and execute strategic operating plans and goals for assigned division
• Track metrics and success criteria including ROI for all activities
• Analyze current center trends impacting patient service delivery
• Review, analyze, and address gaps in service excellence, policies, and/or procedures proactively; identify issues and implement solutions
• Lead the creation and implementation of teammate development processes and succession planning including mentoring, coaching, and modeling appropriate leadership behaviors
• Manage financial and revenue growth, operations and labor management, contract management, and clinical outcomes within the division
• Fulfill broad-reaching, strategic responsibility for the development and implementation of proactive programs, operational improvements, communications, and other division-specific general management responsibilities
• Maintain awareness and knowledge of competition; proactively assess related SWOT (division strengths, weaknesses, opportunities, and threats); analyze and implement effective responses
• Participate actively in joint venture business meetings as applicable
• Maintain a liaison relationship between the corporate office and field operations
• Develop positive work relationships with all levels of management and other departments in the Village; work collaboratively with field management, legal, finance
• Maintain an open line of communication with the General Manager regarding the oversight of Field Operations
• Develop and maintain effective relationships with physicians consistent with DaVita code of conduct and Compliance Commandments
• Build and maintain a team of knowledgeable, skilled teammates (including management) who function in compliance with all regulatory requirements and the DaVita mission and values
• Travel required: up to 80%

Teammate Management

• Provide leadership to direct reports and strategic leadership to region
• Help direct reports overcome any organizational obstacles encountered
• Develop and foster a positive, fulfilling work environment within the division
• Know, understand, implement, follow, and communicate to teammates all DaVita employment policies and procedures, awards, and other opportunities within company
• Identify and implement methods that enable all region teammates to excel in their assigned roles in a team environment; develop and foster a positive work environment
• Facilitate teammate development (PDRs, coaching, mentoring, DaVita training, outside training); collaborate with direct reports to create professional development goals
• Review, analyze, and implement staffing plans that promote the most effective use of teammates
• Oversee and/or manage all teammate employment activity effectively and professionally including hiring, promoting, job performance, evaluations, compensation, teammate relations, disciplinary actions, and terminations
• Initiate strategic educational program development for division to ensure teammates remain up-to-date on DaVita policies, new laws and regulations impacting work, and other information necessary to provide knowledgeable, accurate work output

MINIMUM QUALIFICATIONS:

Education, licenses, certifications, and experience required to fulfill the essential duties, including computer skills as required.

• Minimum Bachelor’s degree in any field is required
• At least seven (7) years’ progressive management experience required
• Healthcare provider operating experience strongly preferred, dialysis or similar provider services experience preferred
• Demonstrated track record of successful fiscal and operating management; demonstrated financial expertise
• Demonstrated experience in planning and managing at strategic and operational levels
• Advanced computer skills and proficiency in MS Excel required; intermediate skills and proficiency in MS Word, Outlook, and PowerPoint required
• Excellent People Management skills
• Possess own transport and willing to travel
• Position is based at Central region