Regional Operations Manager

Role & responsibilities

• Manage day-to-day Gold Loan operations across multiple branches.
• Ensure smooth processing of gold loan disbursements, renewals, closures, part-payments, and auctions.
• Ensure compliance with operational SOPs, internal controls, KYC/AML guidelines, and regulatory requirements.
• Oversee gold appraisal, custody, Take over management System, vault management, reconciliation, and security processes.
• Monitor operational risk indicators and coordinate with Audit, Risk, Compliance, and Inspection teams.
• Drive process improvements to enhance operational efficiency and customer experience.
• Review branch performance through MIS reports and operational dashboards.
• Lead and develop operations teams across the region through regular reviews and training.
• Ensure timely resolution of customer complaints and service-related issues.
• Monitor auction-related activities and portfolio operations.

Preferred candidate profile

• Graduate in any discipline.
• MBA/PGDM preferred.
• Additional qualifications in Finance, Banking, Operations, or Risk Management will be an added advantage.

Experience

• 2 to 5 years of experience in Banking/NBFC Operations.
• Mandatory experience in Gold Loan Operations.
• Exposure to multi-branch/regional operations management.
• Strong knowledge of audits, risk management, compliance, branch controls, and operational processes.