Regional Operations Manager

REGIONAL OPERATIONS MANAGER

POSITION SUMMARY-Lead an assigned regional territory in the areas of P&L, freshness, compliance (internal and external), customer service, safety, recruitment, collective bargaining, training and development of staff – at all levels.

Key Areas of Responsibilities

RM position is responsible for 7 areas of concentration.

• Customer Engagement
• Customer engagement is a focal point aimed at the highest quality experience possible. Brand Loyalty is Imperative to our success.
• Set and measure all employees and stores to a high customer service goal.
• Merchandise Presentation
• Merchandise presentation must create a “WOW” factor when walking into a store.
• Brand offerings must be creative and create a great first impression.
• Ensures all stores are maintaining visual standards and are always “closing to open.”
• Manage Story Inventory
• Ensure all employees are properly trained on all basic inventory management/movement/receiving processes.
• Ensure all stores are maintaining (Door to Floor in 4 procedures) receiving process.
• Recruitment/Hiring and Training/Retention
• Ensure overall head count goals are being met across all levels of the store.
• Ensure stores are maintaining their labor scheduling budget/models.
• Create and/or maintain a development plan for employee growth.
• Develop employees at all levels to ensure the store’s bench strength.
• Operations
• Manage store management teams towards acceptable Store Operations/Human Resource audit compliance scores. Conduct training/inspection audits quarterly in each store.
• Understand and administer the HR policies and procedures and ensure compliance with them, consistently between stores.
• Responsible for ensuring accurate P&L
• Drive Sales, Profitability and Gross Margin Growth
• Responsible to ensure that all associates are current and up to date with product knowledge, product use, and related product market basket application through a commitment to formalized training and development within prescribed time lines and standards.
• Accountable to ensure that trends of underperformance are formally addressed, with clear and documented performance improvement plans.
• Communications
• Responsible to consistently and effectively communicate the company objectives to all store management teams through organized and scheduled conference calls and email communication.
• Establish a process to ensure that stores have accountability to expectations on a consistent and timely basis.

Attributes / Requirements

• Experience working in visualization and marketing.
• Experience managing multiple employees at all levels.
• Minimum of 7 years of progressive responsibility in retail store operations, with successful multiunit specialty store responsibility.
• A proven track record of strong performance in driving performance and key field operations metrics, coupled with successful and consistent organizational development history.
• Demonstrated experience in successful rollout and implementation of area-wide store presentation, sales, operating discipline, and communications initiatives.
• Revenue and profit making orientation.
• Proven background and experience associated with associate relations, asset protection, and legal compliance.
• Outstanding leadership skills. Inspiring interpersonal effectiveness to lead team, train talent and effect change. Track record of building talent. Able to balance the need of delivering a creative experience, and a profitable result.
• Bachelor’s degree required.