Regional Operations Manager

About Optima Living

Founded in 2007 by two friends inspired by their families’ dementia journeys, Optima Living was created to provide a more home-like experience in seniors housing and care. What began as a personal mission has grown into one of Western Canada’s leading senior living and continuing care providers.

Today, Optima Living offers Independent Living, Assisted Living, Supportive Living, Long-Term Care, Brain Health, and Memory Care across Alberta and British Columbia. Our innovative approach includes Spark, Your Wellness, Your Way; our proprietary brain health and care model. As the only Top 10 Canadian senior living and care provider focused exclusively on Western Canada, we proudly serve more than 6,000 residents.

Guided by our North Star, Let us welcome you home™, we are committed to People, Place, and Community. With a resident-first philosophy and a focus on innovation, we are redefining aging with purpose creating communities where seniors live with dignity, connection, and joy.

Position Summary

Reporting to the Senior Director, Operations, the incumbent will play a pivotal role in ensuring consistency, excellence, and compliance in a way that represents Optima Living’s Mission Vision and Values and North Star, Let us welcome you home, across all communities.

Key Responsibilities

Operational Leadership

• Support the implementation of standardized operational policies and procedures, Optima programs and initiatives in communities within the region.
• Collaborate with General Managers and community leadership teams to streamline processes, ensuring consistency and efficiency.
• Collaborate with Community of Practice (COP) leaders on their respective functions as well as Finance, HR and Asset Management.

Community Management

• Provide guidance and support to community managers, overseeing the operational performance of each community.
• Conduct regular site visits to assess operations, address challenges, and identify opportunities for improvement.
• Support the sites in the event of a General Manager vacancy and perform other duties as required.

Staff Development

• Collaborate with community leaders to recruit, train, and retain qualified staff.
• Facilitate initiatives to ensure a consistent standard of service and professional development.

Financial Oversight

• Support the Directors, Operations to monitor financial performance, identify cost-saving opportunities, and implement effective strategies for revenue generation.

Compliances and Regulations

• Support the site leadership teams to ensure that all communities within the region comply with relevant laws, regulations, and industry standards.
• Coordinate with community leadership teams to address and resolve compliance issues promptly.

Qualifications & Experience

• Minimum of 5 years industry experience preferably as a General Manager and diploma or degree program in Business Administration, Healthcare, Finance, or related discipline.
• Proven experience in the seniors housing industry preferable at a General Manager level.
• In-depth understanding of regulatory requirements and compliance in the seniors housing sector.
• Strong leadership, communication, and interpersonal skills.
• Ability to analyze complex situations, make decisions, and implement effective solutions.
• Demonstrated experience in budget management and financial analysis.
• Valid drivers license and ability to travel.
• Compassionate and empathetic towards the needs of senior residents.
• Strong problem-solving and decision-making skills
• Ability to lead collaboratively in a team-oriented environment.
• Results-driven with a focus on achieving operational excellence.

Conditions of Employment:

• Clear Police Information Check
• Clear Vulnerable Sector Check