Regional Operations Manager

Regional Operations Manager

Location: West Midlands

Package: £50,000 + £450 per month Car Allowance

Primary Purpose of the Position:

As Regional Manager, you will be responsible for managing budgets, improving profit margins, developing contracts, and maintaining strong client relationships. You will focus on delivering exceptional customer service, ensuring contract retention, and supporting and developing high-performing teams to meet operational and legislative standards.

Key Responsibilities:

• To understand and manage Clients’ expectations within the boundaries of the contract and ensure that the service is delivered, and management information required by the Client is provided within timelines agreed upon as per the contract and/or our operating practices.
• Develop and maintain effective client relationships, ensuring that regular liaison is maintained throughout the customer Decision Making Unit (DMU) and that standards audits, KPI’s, SLA’s and management reports reflect the standard of service to their optimum and in line with customer expectations. Building an account management role to gain a full understanding of the client's expectations, wants, and future development requirements so that the company can produce service offers to meet them.
• Develop and maintain an effective operational contract management team, ensuring compliance with all operational KPIs, reviewing activity on all contracts regularly, and promoting innovation/best practice and service development to deliver the best value and generate customer loyalty.
• To be responsible for ensuring that all Company KPI targets are adhered to so that consistent standards across the business are delivered.
• Ensure that an understanding of customer KPI / SLA requirements is known so that accurate information can be provided to deliver customer reports.
• To ensure you know and meet with the Decision-Making Unit (DMU) of any contract as required or scheduled by the Deputy Operations / Operations Director.
• To process variation sales sheets on time, while monitoring cost/profit centers and acting as necessary (with the approval of the Line Manager).
• To ensure service requirements are adhered to as per schedules set by Line Manager, including the quality of standards produced and overall customer satisfaction.
• To ensure that profit and loss targets for each area are delivered through the control of all budgets, including wages to charge, materials, and maintenance of equipment.
• To know and understand the Company values and ethos to ensure that this is disseminated throughout the business.
• To ensure that time sheets and other financial documentation are accurate and processed within the required timescales.
• To process variation sales sheets on time, while monitoring cost/profit centers and acting as necessary (with the approval of the Line Manager).
• To ensure that training targets are met, and the relevant forms are completed and submitted for all sites within the specified remit to allow the delivery of contract service requirements and potential one-off income within the business needs of the contracts and area under their responsibility.
• To bring all reports of customer dissatisfaction to the attention of the Line Manager and agree on actions.
• To manage direct reports, i.e., Area Managers, and supervisors, to ensure that cleaning operatives have the tools, training, and ability to complete the tasks being asked of them.
• To ensure that the recruitment of employees, including all necessary induction and skills training, and any necessary administrative procedures, are completed within required timescales, to meet the business needs of the contracts and area under their responsibility.
• To ensure a thorough investigation of all accidents/ incidents, grievances, and disciplinary issues in line with Company procedures, with the ability to institute further action if required in line with company procedures, as directed by the Operations Director and HR, implementing corrective action and training where needed.
• Manage operational activities to ensure they meet company and legislative requirements for Health and Safety, quality management, environmental issues, and general duty of care.
• Specialist projects as agreed with the Operations Director to support the needs of the Organization.
• Compliance with company policy, procedures & management reporting timetable.

Requirements:

• Significant experience managing multi-site cleaning, facilities, or operational service contracts.
• A full UK driving licence and access to a vehicle, or another reliable means of travelling between sites, is required.
• Experience in budget management, negotiation, and leadership.
• Strong understanding of operational KPIs, SLAs, and quality standards.
• Excellent communication and relationship-building skills.

Benefits:

• Centrally located premium office in London with shower and cycling facilities
• Enhanced maternity, paternity, and shared parental leave.
• Subsidized gym membership
• Free fruit, snacks, and drinks in the office
• Genuine career opportunities with a ‘promote from within’ culture
• Continuous training and personal development programs
• Employee of the Quarter awards plus annual Cleanology Awards
• Regular company-funded social events throughout the year
• Cake and bubbles for all HQ birthdays
• Annual weekend away competition for HQ team to Europe
• Three fully paid sick days
• 25 days of annual leave

At Cleanology, we are committed to creating an inclusive workplace where everyone is treated with dignity and respect. We welcome applications from people of all backgrounds, experiences, and identities. We encourage candidates who may not meet every listed requirement to apply if they believe they could succeed in the role. Reasonable adjustments are available throughout the recruitment process and employment.