Regional Operations Manager - Insurance Operations

Introduction

Welcome to Gallagher - a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing what’s right. We help clients navigate complexity with confidence by empowering businesses, communities, and individuals to thrive. At Gallagher, you’ll find more than a job; you’ll find a culture built on trust, driven by collaboration, and sustained by the belief that we’re better together. Whether you join us in a client-facing role or as part of our brokerage division, our benefits and HR consulting division, or our corporate team, you’ll have the opportunity to grow your career, make an impact, and be part of something bigger. Experience a workplace where you’re encouraged to be yourself, supported to succeed, and inspired to keep learning. That’s what it means to live The Gallagher Way.

Overview

You’ll lead the coordination of the teams that centralise operations processes for Latin America within the GCoE. You’ll be the main point of contact for COOs and regional operations leaders, helping to keep service delivery consistent, processes standardised, and SLA performance on track across the insurance broking business.

How you'll make an impact

In this role, you’ll bring together global operations activity and make sure day to day work stays aligned to business goals and global standards. You’ll work closely with COOs, regional operations leaders, and internal teams to keep service running smoothly, track performance, and share clear updates with senior leaders.

You’ll also help shape and deliver improvement plans that make processes simpler, faster, and more consistent across the region. Alongside that, you’ll manage operational risk, support the rollout of policies, procedures, and technology, and help teams use the right tools in the right way.

• Monitor SLA and KPI performance across GCoE operations cells.
• Prepare executive reporting for senior leadership.
• Support continuous improvement and process optimisation work.
• Help manage operational risk and service quality.
• Support adoption of policies, procedures, and technology across the region.

About you

• You hold a university degree in Industrial Engineering, Business Administration, or a related field.
• You have 8 or more years of experience in operations management in Insurance
• You have led regional teams and strategic projects in insurance organisations.
• You have worked with SLA management, KPI tracking, and workforce management.
• You have used agile methods and continuous improvement practices.
• Lean or Six Sigma experience is preferred.
• You can influence regional and global stakeholders.
• You can analyse data and turn it into clear decisions and recommendations.
• You speak Spanish at native level and English at advanced level. Portuguese is a plus.