Regional Operations Specialist - Digital Banking

• Drive and manage process improvement projects as well as special strategic initiatives, including AI-driven projects, to strengthen operational capabilities and productivity.
• Design and enhance key banking operational processes to deliver superior customer experience.
• Track and monitor operation performances and metrics across key customer interactions.
• Conduct root cause analysis to identify quality and productivity improvement areas.
• Streamline standard operating procedures.

Requirements

• A Bachelor’s Degree in Finance, Commerce, Accounting or Business equivalent
• Minimum 2 years of working experience, preferably in bank operations
• Experience in driving digital solutions (such as AI solutions) would be an added advantage
• Experience in process improvement projects
• Experience working with cross-functional, multi-country teams
• Excellent communication, planning and organizational skills
• Strong analytical and quantitative skills with a solution driven mindset
• Demonstrated ability to learn fast, handle multiple tasks, to prioritize those tasks and meet deadlines
• High energy, self-motivated, thrives in a fast-paced start-up environment