Regional Ops & Subcontractor Coordinator

JOB REQUIREMENTS: POSITION SUMMARY The Regional Operations &

Subcontractor Coordinator is responsible for planning, coordinating, and

monitoring commercial landscape and snow and ice operations for the

GroundMasters National Division within an assigned region. This position

works closely with Account Managers, subcontractors, customers, vendors,

and internal teams to ensure services are properly staffed, scheduled,

performed, documented, and billed according to customer expectations,

Contractual Requirements, Company Standards, And Budgetary Guidelines. The Coordinator is responsible for building and maintaining a qualified

subcontractor network, regional preseason and postseason readiness,

service quality, storm response, compliance, billing support, and

resolution of operational issues. This position requires strong

organization, communication, problem-solving, negotiation and

relationship-building skills, as well as flexibility during peak seasons

And Active Weather Events. KEY DUTIES & RESPONSIBILITIES Regional Operations Coordinate day-to-day landscape and snow/ice operations for

assigned properties and service areas. Ensure adequate subcontractor

coverage, staffing, equipment, and resources to meet customer

requirements. Monitor service completion, quality, budgets, and

compliance with scopes of work. Identify and resolve service issues,

coverage gaps, customer concerns, and safety risks; Escalate issues when

appropriate. Maintain accurate property, service, subcontractor, and

operational information. Establish and follow procedures that support

quality, efficiency, safety, and consistent service delivery.

Subcontractor Management Prospect, cold call, qualify, negotiate with,

and develop relationships with new and existing subcontractor partners.

Coordinate subcontractor agreements, site assignments, scopes of work,

pricing, equipment rates, and required documentation. Build and maintain

a reliable regional subcontractor network and proactively identify

coverage needs. Monitor subcontractor performance and address quality,

responsiveness, service, and compliance issues. Maintain complete

subcontractor files, including agreements, W-9s, Certificates of

Insurance, Licenses, And Other Required Documentation. Conduct Regular compliance audits and ensure all required documentation is current

before work is performed. Snow & Ice Operations Monitor weather and

coordinate preseason storm readiness, including staffing, equipment,

materials, routes, and property requirements. During snow and ice

events, monitor service execution and maintain communication with

subcontractors and internal teams. Track service completion, timing,

Equipment, Materials, Photos, And Other Required Documentation. Resolve or escalate missed services, uncovered properties, equipment/staffing

issues, and other storm-related concerns. Coordinate and monitor snow

removal, hauling, salting, deicing, and other winter services as

required. Conduct post-storm reviews and follow up on service

documentation, discrepancies, and subcontractor performance. Landscape

Operations & Customer Support Coordinate and monitor recurring

commercial landscape services and seasonal activities. Partner with

Account Managers to understand customer scopes, expectations, service

levels, and property-specific requirements. Assist with customer

escalations, service recovery, inspections, and quality control.

Identify Opportunities For Enhancements, Additional Services, And Other customer needs. Identify and promptly communicate safety concerns,

property damage, or other conditions affecting service or customer

satisfaction. Billing, Technology & Administration Review service

documentation and subcontractor invoices for accuracy and compliance

with contracted rates and approved work. Assist with billing

reconciliation, pay questions, discrepancies, change orders, and

Additional Services. Support Sitefotos And Other Operational s Stems, including setup, training, service documentation, and troubleshooting.

Assist with preseason audits of subcontractor rates, equipment,

agreements, assignments, and compliance. Maintain accurate files, site

maps, reports, and operational records. Perform other administrative and

special projects as assigned. EQUAL EMPLOYMENT OPPORTUNITY Winter

Services is an equal opportunity employer that takes pride in creating a

diverse and inclusive workplace. The company complies with all

applicable federal, state, and local fair employment practices law.

Winter Services strictly prohibits and does not tolerate discrimination

against employees, applicants, or any other covered persons because of

age, race, religion, color, creed, disability, familial status, sex

(including pregnancy, childbirth, breastfeeding, and related medical

conditions), sexual orientation, gender, gender expression, gender

identity, genetic information, marital status, national origin,

ancestry, veteran or military status, or any other characteristic

protected by federal, state, or local law. \\\\\* OTHER EXPERIENCE

AND QUALIFICATIONS: QUALIFICATIONS Required Knowledge of commercial

landscape and/or snow and ice management. Experience working with

subcontractors, vendors, service partners, or customers. Excellent

organizational, communication, and problem-solving skills. Ability to

manage multiple priorities and adapt to a fast-paced, changing

environment. Strong relationship-building, negotiation, and cold-calling

skills. Strong attention to detail and accountability. Proficiency with

Microsoft Office, particularly Excel, Word, and Outlook. Ability to work

independently in a remote environment. Ability and willingness to work

evenings, weekends, holidays, and extended hours during peak seasons and

active weather events as needed. Discretion and trustworthiness when

handling confidential information. Preferred Bachelor's degree or

equivalent combination of education and relevant experience. Experience

in commercial landscape, snow and ice management, property services,

facilities management, or a related industry. Experience with

field-service, GPS/photo documentation, CRM, or operational management

software. Experience with subcontractor billing, invoice reconciliation,

or service auditing. Knowledge of landscape enhancement sales and

processes. CORE COMPETENCIES Operational coordination and leadership

Subcontractor and relationship management Communication and negotiation

Problem-solving and decision-making Organization and time management

Customer service Attention to detail Accountability Adaptability

Technology proficiency PHYSICAL DEMANDS & WORKING CONDITIONS Primarily a

remote position; may be required to report to a GroundMasters office

based on business needs. Extended periods of computer and telephone use.

Availability for nights, weekends, holidays, and overnight hours during

significant weather events as needed. Occasional travel to offices,

customer properties, subcontractor locations, or other work sites.

Occasional outdoor site visits and exposure to varying weather

conditions. Occasional lifting of objects weighing up to 50 pounds.

Occasional stoop, kneel, crouch, reach, or grasp activities associated

with property checks. Reasonable accommodations may be made to enable

individuals with disabilities to perform the essential functions of the

position. \\\\\* APPLICATION INSTRUCTIONS: Apply Online:

www.winterservicesinc.com/careers