Regional Sales Operations Manager

Regional Sales Operations Manager

Key Responsibilities

• Develop and execute regional sales and operations strategies aligned with overall company targets for revenue, profitability, and growth.
• Lead and oversee branch performance within the assigned region across sales, operations, customer service, and profitability metrics.
• Drive market expansion, customer acquisition, and business growth initiatives within the region.
• Optimize operational processes, resource allocation, and cost management across branches in the region to improve efficiency.
• Ensure consistent implementation of company policies, operational standards, and customer experience initiatives across all branches in the region.
• Monitor regional business performance and provide strategic recommendations based on operational and financial insights.
• Collaborate with cross-functional teams and other Regional Managers to support business objectives and organizational growth.
• Lead, develop, and mentor high-performing sales and operations teams across the region's branches.
• Champion continuous improvement, innovation, and operational excellence across the region.
• Provide regular business reviews and performance updates to the National/Head of Sales Operations and executive leadership.
• Serve as the primary point of contact between regional branches and head office/central management.

Qualifications

1. Bachelor's degree in Business Administration, Marketing, Management, or a related field.
2. Master's degree is preferred.
3. Minimum of 5 years of managerial experience in Sales and Operations, preferably within retail, motorcycle dealerships, automotive, food service, or multi-branch organizations.
4. Proven experience managing teams across multiple branches within a region or geographically dispersed area.
5. Demonstrated success in driving regional revenue growth and operational improvements.

Skills and Competencies

• Strong leadership and people management capabilities across multiple branch teams.
• Excellent business acumen with strong financial and operational management skills.
• Expertise in sales strategy, branch operations, and performance management at the regional level.
• Strong analytical and decision-making capabilities.
• Excellent communication, negotiation, and stakeholder management skills, including coordination with head office and peer regional managers.
• Experience in customer experience management and service excellence initiatives.
• Advanced proficiency in Microsoft Excel and business reporting tools.
• Willingness to travel extensively within the assigned region and conduct regular field/branch visits.