Regional Sales Representative

Job Summary

The Sales Representative is responsible for developing and maintaining profitable customer relationships by servicing existing accounts, identifying new business opportunities, and pursuing prospective customers. This position requires a strong understanding of Interstate Packaging’s products, capabilities, and the flexible packaging industry in order to effectively identify customer needs and recommend appropriate solutions.

The Sales Representative manages customer relationships throughout the sales process, from prospecting and quoting through order placement and production follow-up. This role works closely with customers and internal departments to ensure accurate communication, timely execution, product quality, and a high level of customer satisfaction.

Primary Responsibilities

• Develop and maintain a thorough understanding of Interstate Packaging’s products, services, manufacturing capabilities, and competitive position within the flexible packaging industry.
• Prospect and develop new business opportunities through telephone outreach, networking, referrals, in-person sales calls, and other business development activities.
• Identify prospective customers, evaluate sales opportunities, and develop relationships with key decision-makers.
• Gather complete and accurate customer specifications and other information required to prepare job quotations.
• Coordinate with appropriate internal departments to obtain pricing and prepare accurate quotes for customers and prospects.
• Present and communicate completed quotations, pricing, capabilities, and proposed solutions to customers and prospects.
• Prepare accurate and complete customer orders, ensuring all pertinent specifications and requirements are documented.
• Follow customer orders through artwork, plate preparation, production scheduling, manufacturing, and delivery as appropriate.
• Communicate artwork concerns, production issues, scheduling changes, delays, or other unusual circumstances to customers in a timely and professional manner.
• Communicate approved price increases, decreases, and other pricing changes to customers.
• Maintain and strengthen relationships with existing customers through regular communication, service, and follow-up.
• Respond to customer questions, concerns, and service needs and coordinate internally to facilitate timely resolution.
• Review finished products, samples, proofs, and other materials as required to verify conformance with customer expectations and quality requirements.
• Distinguish slight or subtle differences in color, color hue, thickness, texture, print quality, images, lettering, and other product characteristics when evaluating product quality.
• Coordinate and host customer and prospect plant visits.
• Participate in customer meetings, business meals, trade events, and other appropriate relationship-building activities outside the facility.
• Make customer deliveries when necessary.
• Maintain accurate records of sales calls, customer interactions, opportunities, and follow-up activities.
• Provide sales activity and customer information to the National Sales Manager as requested.
• Participate in joint customer and prospect calls with the National Sales Manager or other members of management.
• Prepare and submit accurate and timely expense reports in accordance with company policy.
• Collaborate with colleagues and cross-functional teams to share knowledge, develop best practices, and support organizational objectives.
• Build and maintain strong working relationships with Sales, Customer Service, Graphics/Prepress, Production, Scheduling, Quality, and other departments.
• Demonstrate a results-oriented approach and identify opportunities for continuous improvement in sales and customer service processes.
• Comply with all company policies and applicable regulatory, facility, food safety, product safety, quality, GMP, and safety requirements.
• Perform other related duties as assigned by management.

Qualifications

• High school diploma or equivalent required.
• Associates or Bachelor's degree in Sales, Marketing, Business or another related field preferred.
• Previous outside sales experience within flexible packaging, printing, converting, or labels industry.
• Working knowledge of flexible packaging materials, printing processes, converting processes, and associated terminology.
• Technical understanding of printing and flexible packaging applications.
• Experience developing new accounts through prospecting and relationship-based selling.
• Knowledge of food safety, GMP, quality, and regulatory requirements applicable to flexible packaging manufacturing.
• Strong verbal and written communication skills.
• Strong presentation and negotiation skills.
• Strong organizational skills with the ability to manage multiple customers, opportunities, projects, and deadlines simultaneously.
• Strong attention to detail and accuracy.
• Ability to gather, interpret, and communicate technical product and customer information.
• Ability to evaluate information, exercise sound judgement, solve problems, and make appropriate business decisions.
• Basic mathematical and analytical skills necessary to understand pricing, quotes, measurements, and other sales-related information.
• Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.
• Experience with customer relationship management (CRM), ERP, or other sales and business management systems.
• Must be able to see true color (not colorblind).
• Ability to willingness to travel as required to meet with customers and prospects and support business development activities.

Essential Job Functions

• Ability to communicate clearly and effectively through verbal, written, electronic, and in-person communication.
• Ability to read, understand, interpret, and communicate customer specifications, quotations, orders, production information, and other business and technical documentation.
• Ability to perform basic mathematical calculations and apply analytical reasoning tsales, pricing, and customer information.
• Ability to operate a computer and routinely use email, Microsoft Office applications, and other business-related software and systems.
• Ability to organize and prioritize multiple customer accounts, sales opportunities, projects, deadlines, and follow-up activities.
• Ability to exercise independent judgment, evaluate information, solve problems, and make timely decisions within the scope of the position.
• Ability to travel to customer locations, prospect locations, company facilities, trade events, and other business-related destinations as required.
• Ability to safely operate a motor vehicle when conducting company business.
• Ability to move throughout office, production, warehouse, and other facility areas as necessary to interact with employees, customers, and visitors.
• Ability to remain alert and follow all required safety procedures when entering or working in manufacturing and production areas, including areas containing moving machinery and equipment.
• Ability to visually inspect printed materials and finished products and identify differences in print quality, images, text, texture, thickness, and other product characteristics.
• Ability to accurately distinguish subtle differences in color and color hue when color evaluation is an essential component of product review. Color vision testing may be required based on the requirements of the position.
• Ability to attend customer meetings, plant visits, business events, and other work-related activities that may occur outside normal business hours.
• Ability to perform the essential functions of the position consistently and safely, with or without reasonable accommodation.

Join us as a Regional Sales Representative and become a vital part of our mission to deliver innovative solutions while advancing your career in a vibrant, supportive environment!

Pay: $80,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Application Question(s):

• Do you have at least 5 years of outside sales experience in the flexographic printing and packaging industry?
• Are you able to see true color (not colorblind)?
• Are you able and willing to travel as required to meet with customers and prospects and support business development activities?

Work Location: Remote